DirectX Crashing

[Sheepona]

No anti-virus. No overclocking. I will attempt windows 7 compatible

[ChanceSkeleton]

Watching this thread closely. I also get random DX11 crashes.

[Sheepona]

I think I will have to cancel my subscription until this is resolved... Which really sucks, this is literally my favorite game I have been playing since the 2.X beta, and it one of the only things holding my friendship together. I just can't keep paying for a game that is unplayable. I will give it until Wednesday when I try Savage, but if I crash there with my static I think I am just done.

Windows 7 Compatibility did NOT work game can't boot on Windows 7 Compatibility

Update: The crashes seem to be intensifying I am crashing 3 times per fight now (Minimum). Week before last, I as able to run for hours without crashing.



Edit: The picture won't show but the error is all in Japanese and I can't read it. I tried running it through an image translator;
Japanese Text: :Final Fantasy XIV"
Japanese Text.............................: "It ended because an error occurred in Final Fantasy XIV"."
2019-07-10_03:44

ffxiv_dx11.exe+1248CE7
ffxiv_dx11.exe+124604B
ffxiv_dx11.exe+122C3C4
ffxiv_dx11.exe+1459E5B
ffxiv_dx11.exe+128E2E5
ffxiv_dx11.exe+128BD62
ffxiv_dx11.exe+1EE0EB

[Sheepona]

Also this is my Config Display currently:


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Sheepona\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i7-4820K CPU @ 3.70GHz (8 CPUs), ~3.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS F4
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16305.516MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 19249.516MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.426GB SYSTEM_FREEDISC_SPACE 834.687GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 980 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 980 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6097.625 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8152.758 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_547eeefb57db4499\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_547eeefb57db4499\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_547eeefb57db4499\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_547eeefb57db4499\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3160
SYSTEM_GRAPHICS_DRIVER_DATE 7/16/2019 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {73E05616-7A4F-434F-9D72-88983DBCFC42}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND LG ULTRAWIDE (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {20B16B88-B770-42DD-8FA1-12CD66ED4ADE}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0016
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {50FF6D1E-CA44-4939-9E44-923A0258B92E}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {67FC14FD-4929-4C0F-97ED-012A3C4AA8BF}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4432A720-B085-11E9-8002444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {44342DC0-B085-11E9-8004444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {44351820-B085-11E9-8006444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {44362990-B085-11E9-8008444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {44353F30-B085-11E9-8007444553540000}
SYSTEM_INPUT_NAME Razer Huntsman Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {44382560-B085-11E9-800A444553540000}
SYSTEM_INPUT_NAME Razer Huntsman Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {44382560-B085-11E9-800B444553540000}
SYSTEM_INPUT_NAME Razer Huntsman Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {443936D0-B085-11E9-800C444553540000}
SYSTEM_INPUT_NAME Razer Huntsman Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4431BCC0-B085-11E9-8001444553540000}
SYSTEM_INPUT_NAME Razer Orbweaver Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {44342DC0-B085-11E9-8003444553540000}
SYSTEM_INPUT_NAME Razer Orbweaver Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4434F110-B085-11E9-8005444553540000}
SYSTEM_INPUT_NAME Razer Orbweaver Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4437D740-B085-11E9-8009444553540000}
SYSTEM_INPUT_NAME Razer Orbweaver Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4439FA20-B085-11E9-800D444553540000}
SYSTEM_INPUT_NAME Razer Orbweaver Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 1


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Razer Synapse
Razer Configurator

-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Advanced Combat Tracker (remove only)
Google Chrome
League of Legends
Razer Cortex
Razer SoftMiner
Razer Synapse
Steam
Razer Synapse
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
Google Update Helper
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
Windows 10 Update Assistant
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Stardew Valley
Synaptics Pointing Device Driver
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
Update for Windows 10 for x64-based Systems (KB4480730)
NVIDIA Ansel
NVIDIA Control Panel 431.60
NVIDIA GeForce Experience 3.19.0.107
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 37.0.0.0
NVIDIA SHIELD Streaming
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.19.0.107
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
Update for Windows 10 for x64-based Systems (KB4023057)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00001AE4
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001DCC
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00002558
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 000013CC
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 000022F4
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00003258
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 00002968
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe 0000345C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000018E0
C:\Program Files (x86)\Steam\Steam.exe 00002930
C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe 00000B5C
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000015D4
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe 00000E14
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19051.16210.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00000728
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11905.1001.4.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00001C20
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19062.451.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001E7C
C:\Users\Sheepona\AppData\Local\Discord\app-0.0.305\Discord.exe 00003738
C:\WINDOWS\Explorer.EXE 00001730
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002FB0
C:\WINDOWS\system32\DllHost.exe 000014EC
C:\WINDOWS\system32\conhost.exe 00001E94
C:\WINDOWS\system32\sihost.exe 000013C0
C:\WINDOWS\system32\svchost.exe 00002F0C
C:\WINDOWS\system32\taskhostw.exe 00001428
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002ED8
C:\Windows\System32\RuntimeBroker.exe 00001B58
C:\Windows\System32\SecurityHealthHost.exe 00002ED4
C:\Windows\System32\SystemSettingsBroker.exe 00002EE8
C:\Windows\System32\smartscreen.exe 000003DC
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 0000194C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001BB4
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000019B8
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001D7C

[Darkstride]

I have my own thread on this as well. I've tried all of the same things. No change. I went a whole day with nothing and then tonight it's back. There's no consistency on when and where. I never crashed prior to Shadowbringers and none of my settings or hardware changed. It worked then, it doesn't now.

It's discouraging that it's been a well-known issue in the past and is running rampant in Shadowbringers, yet the tech support answers are always the same basic suggestions. I get that they have to cover their bases, but right now there seem to be a considerable amount of players unable to successfully play the game without crashing constantly. This really needs a lot of attention.

[ChanceSkeleton]

Hey, have you tried downgrading your drivers? I went back to 430.86 and it seems more stable. I have a GTX Titan X, so very similar architecture to your 980 TI.

Just a thought worth investigating.

[drebbe]

Re-imaging my computer and installing everything fresh still didn't fix it.

Use RivaTuner Statistics Server and limit the FPS down where the GPU utilization is only at 80% and see if that fixes your issue. If it does you can then undervolt/underclock your GPU or fix/upgrade your cooling as another attempt.

[drebbe]

Settings for RivaTuner:

https://imgur.com/a/f8YAfgH

[Sheepona]

The issue at hand is this should be necessary. Also RovaTuner has tons of security flaws

[Sheepona]

also my cooling is not an issue the game can be running for 30 seconds in the crash happen it's DirectX as literally only ever happened with shadowbringers. I monitor all of my temperatures constantly and nothing is overheating