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  1. 07-21-2019 11:51 AM #1
    Sheepona
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    Sheepona Fields
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    Zalera
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    Arcanist Lv 72
    Re-imaging my computer and installing everything fresh still didn't fix it.
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  2. 07-24-2019 02:09 AM #2
    Einmimiria
    Moderator Einmimiria's Avatar
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    Thank you for the reply Sheepona.

    Is any part of your PC overclocked or does your GPU have a factory overclock? Is any part of your PC overheating?

    Set compatibility mode to Windows 7. Right-click on the ffxivboot.exe file and select ‘Properties.’ Then select the ‘Compatibility’ tab and choose Windows 7.

    This may not be an issue because you've already tried a clean boot, but make sure that any anti-virus software you have has the appropriate exceptions for Final Fantasy XIV.

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
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  3. 07-24-2019 09:16 PM #3
    Sheepona
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    Sheepona Fields
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    Zalera
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    Arcanist Lv 72
    No anti-virus. No overclocking. I will attempt windows 7 compatible
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  4. 07-24-2019 11:06 PM #4
    ChanceSkeleton
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    Chance Skeleton
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    Famfrit
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    Lancer Lv 34
    Watching this thread closely. I also get random DX11 crashes.
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  5. 07-30-2019 12:36 AM #5
    drebbe
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    Kawazoe Masato
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    Excalibur
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    Gladiator Lv 70
    Quote Originally Posted by Sheepona View Post
    Re-imaging my computer and installing everything fresh still didn't fix it.
    Use RivaTuner Statistics Server and limit the FPS down where the GPU utilization is only at 80% and see if that fixes your issue. If it does you can then undervolt/underclock your GPU or fix/upgrade your cooling as another attempt.
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  6. 07-30-2019 09:02 PM #6
    Sheepona
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    Sep 2014
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    Character
    Sheepona Fields
    World
    Zalera
    Main Class
    Arcanist Lv 72
    also my cooling is not an issue the game can be running for 30 seconds in the crash happen it's DirectX as literally only ever happened with shadowbringers. I monitor all of my temperatures constantly and nothing is overheating
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