Thank you for posting in the Final Fantasy XIV Technical Support Forums.


Unfortunately the error you are describing is not a technical issue. The error 401 is a payment error that occurs from any of the following:

- transaction declined by bank
- use of prepaid cards
-insufficient funds
- card being used on many accounts


In order to get assistance with this you will need to contact the European Support Center.

This thread will be moved to 'Separate Support Required'

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