When watching the cutscenes for "Extinguishing the Last Light" #7 and "Shadowbringers" #5. The game will crash my computer causing black screen and needing a restart for it to work again. I did a driver update and it seem to fix the issue but now it's happening again when ever I try to watch the cutscene. The game runs fine, but when ever those cutscenes play it continues to crash the computer, and I don't have the slightest idea on how to fix it.




-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Levin\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i5-7400 CPU @ 3.00GHz (4 CPUs), ~3.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 1.40
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8160.195MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 11744.195MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.909GB SYSTEM_FREEDISC_SPACE 806.440GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Radeon RX 580 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 4041.523 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4080.098 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\c0324065.inf_amd64_81adb2fe7e7c6a58\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0324065.inf_amd64_81adb2fe7e7c6a58\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0324065.inf_amd64_81adb2fe7e7c6a58\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0324065.inf_amd64_81adb2fe7e7c6a58\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.20.15017.4003
SYSTEM_GRAPHICS_DRIVER_DATE 2/5/2018 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {16FF2A8F-7413-4799-A8FE-B81B0CE180A6}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8199
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/27/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {26046760-679D-11E9-8001444553540000}
SYSTEM_INPUT_NAME Wireless Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 14 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {A6826B50-27E1-11E8-8001444553540000}
SYSTEM_INPUT_NAME Razer Naga Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A682B970-27E1-11E8-8002444553540000}
SYSTEM_INPUT_NAME Razer Naga Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A682B970-27E1-11E8-8003444553540000}
SYSTEM_INPUT_NAME Razer Naga Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {918FDFE0-2712-11E8-8003444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {919006F0-2712-11E8-8004444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A682E080-27E1-11E8-8004444553540000}
SYSTEM_INPUT_NAME Razer Naga Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Game crashes after specific cutscene - Google Chrome
Microsoft Text Input Application
Activity - Discord
Settings
Settings
Microsoft Store
Microsoft Store


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe AIR
Advanced Combat Tracker (remove only)
FF Logs Uploader
Google Chrome
League of Legends
Steam
TeamViewer 14
WinRAR 5.70 (32-bit)
Adobe AIR
Intel(R) Chipset Device Software
Java 8 Update 191
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Java Auto Updater
Google Update Helper
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft VC++ redistributables repacked.
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2017 Redistributable (x86) - 14.10.25008
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.10.25008
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.10.25008
AMD Settings
Realtek High Definition Audio Driver
Microsoft Visual C++ 2017 Redistributable (x64) - 14.10.25008
FF Logs Uploader
AMD Software
VA-11 Hall-A: Cyberpunk Bartender Action
Bloodstained: Ritual of the Night
Vulkan Run Time Libraries 1.0.65.0
Intel(R) Management Engine Components
AMD Settings
Intel(R) Management Engine Components
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
AMD Settings - Branding
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.10.25008
Intel(R) Chipset Device Software
Intel(R) Management Engine Components
Microsoft VC++ redistributables repacked.
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.10.25008
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
AMD Problem Report Wizard
Intel(R) ME UninstallLegacy
Update for Windows 10 for x64-based Systems (KB4023057)
Intel(R) Trusted Connect Service Client


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 000023E4
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00001D48
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000022EC
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000024DC
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 0000086C
C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe 00000F40
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00001C30
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11905.1001.4.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00002364
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19061.410.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001BB0
C:\Users\Levin\AppData\Local\Discord\app-0.0.305\Discord.exe 00001F6C
C:\Users\Levin\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00001C64
C:\WINDOWS\Explorer.EXE 000015D0
C:\WINDOWS\system32\ApplicationFrameHost.exe 0000058C
C:\WINDOWS\system32\DllHost.exe 00001D00
C:\WINDOWS\system32\backgroundTaskHost.exe 00000590
C:\WINDOWS\system32\sihost.exe 0000130C
C:\WINDOWS\system32\svchost.exe 00001EF8
C:\WINDOWS\system32\taskhostw.exe 00001090
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002768
C:\Windows\System32\RuntimeBroker.exe 000014C0
C:\Windows\System32\SecurityHealthSystray.exe 000011E4
C:\Windows\System32\Speech_OneCore\Common\SpeechRuntime.exe 000019BC
C:\Windows\System32\smartscreen.exe 00000678
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00001F28
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 0000080C
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 0000128C
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00000D0C