2.0-2.5 Needs a bit of a revamp. Its nowhere near as good as 3.0 and beyond and doesn't match the quality of the rest of the game, or newer games coming out.

The newbie content is the first thing a new player sees and experiences. That content needs to pop. There's no reason for them to have to experience below par content to catch up to 'when its good'. It doesn't need to be thrown out, but it needs a redesign. Some more voice acting, some elimination of non-challenging non-engaging fetch quests, and a better telling of the beginning story.

They can couple this with a revamp of the class/job system so we don't have this awkward system held over from 1.0. In addition they can adjust abilities so that a more rounded out rotation is available at lower levels (which helps vets too when doing low level dungeons). We want players to learn their roles earlier, this is one way to do it.