Game won't load after pressing 'Play' [WIN10 + Macbook Pro Bootcamp]

[Jalyxander]

Hi there,

I haven't been able to get FFXIV to load the game after pressing 'play'. I have fully updated up until Shadowbringers most recent patch.

It was working on a previous bootcamp on Windows 10 on this exact same laptop (Macbook Pro 2018) but I've recently just added a AMD Radeon VII eGPU into the mix.

I am new to hardware and a bit a noob in troubleshooting issues so if someone could offer me some guidance I'd be most grateful.

My system information is:

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\John\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i9-8950HK CPU @ 2.90GHz (12 CPUs), ~2.9GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 220.260.171.0.0 (iBridge: 16.16.5200.0.0,0)
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32660.098MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37780.098MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.659GB SYSTEM_FREEDISC_SPACE 391.697GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon VII
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY9
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x66AF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 16312.867 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16330.049 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 3840 x 2160 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0343273.inf_amd64_cc6d1dfae0aca8f4\B343215\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0343273.inf_amd64_cc6d1dfae0aca8f4\B343215\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0343273.inf_amd64_cc6d1dfae0aca8f4\B343215\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0343273.inf_amd64_cc6d1dfae0aca8f4\B343215\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.11015.9003
SYSTEM_GRAPHICS_DRIVER_DATE 6/4/2019 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Radeon Pro Vega 20
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x69AF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 20355 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0343273.inf_amd64_cc6d1dfae0aca8f4\B343215\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0343273.inf_amd64_cc6d1dfae0aca8f4\B343215\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0343273.inf_amd64_cc6d1dfae0aca8f4\B343215\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0343273.inf_amd64_cc6d1dfae0aca8f4\B343215\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.11015.9003
SYSTEM_GRAPHICS_DRIVER_DATE 6/4/2019 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Apple Audio Device)
SYSTEM_SOUND_DEVICE_ID {62D5C09C-6475-407E-9138-36C86406E168}
SYSTEM_SOUND_DEVICE_NAME AppleAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7000.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/4/2018 00:00:00
SYSTEM_SOUND 3 - DELL P2715Q (2- AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {28CAE3C4-A3B0-4425-92EB-5C14053AF1BB}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.00.0001.0010
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/30/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E5299B20-A1C1-11E9-8002444553540000}
SYSTEM_INPUT_NAME Apple Keyboard Internal USB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 256 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E52A8580-A1C1-11E9-8003444553540000}
SYSTEM_INPUT_NAME Apple Multi-Touch
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E52925F0-A1C1-11E9-8001444553540000}
SYSTEM_INPUT_NAME Razer Core X Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E52A8580-A1C1-11E9-8004444553540000}
SYSTEM_INPUT_NAME HID Relay
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E52AAC90-A1C1-11E9-8005444553540000}
SYSTEM_INPUT_NAME Razer Core X Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E52B21C0-A1C1-11E9-8006444553540000}
SYSTEM_INPUT_NAME Razer Core X Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E52B48D0-A1C1-11E9-8007444553540000}
SYSTEM_INPUT_NAME Razer Core X Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E52C5A40-A1C1-11E9-8009444553540000}
SYSTEM_INPUT_NAME HID Relay
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E52C5A40-A1C1-11E9-800A444553540000}
SYSTEM_INPUT_NAME Apple Keyboard Internal USB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E52C5A40-A1C1-11E9-800B444553540000}
SYSTEM_INPUT_NAME Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E52C8150-A1C1-11E9-800D444553540000}
SYSTEM_INPUT_NAME Apple Keyboard Internal USB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E52C8150-A1C1-11E9-800E444553540000}
SYSTEM_INPUT_NAME HID Relay
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E52C8150-A1C1-11E9-800C444553540000}
SYSTEM_INPUT_NAME Apple Touch Bar
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 256 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E52CA860-A1C1-11E9-800F444553540000}
SYSTEM_INPUT_NAME Apple Keyboard Internal USB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E52CA860-A1C1-11E9-8010444553540000}
SYSTEM_INPUT_NAME iBridge DFR brightness
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Store
Microsoft Store


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Google Chrome
Razer Synapse
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.23918
AMD Settings
Google Update Helper
Apple Software Update
Microsoft Visual C++ 2017 Redistributable (x64) - 14.14.26429
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.23918
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.23918
7-Zip 19.00 (x64)
AMD Software
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.14.26429
AMD Problem Report Wizard
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.14.26429
Branding64
AMD Settings
Boot Camp Services


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 000018F4
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000010D0
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000C1C
C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe 0000233C
C:\Program Files\Boot Camp\Bootcamp.exe 00002168
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeApp.exe 0000134C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00001D30
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11905.1001.4.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00000074
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19061.410.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001E7C
C:\Windows\Explorer.EXE 00001584
C:\Windows\System32\MicrosoftEdgeCP.exe 00001FE8
C:\Windows\System32\RuntimeBroker.exe 000005DC
C:\Windows\System32\SecurityHealthHost.exe 00000A58
C:\Windows\System32\SecurityHealthSystray.exe 000020CC
C:\Windows\System32\smartscreen.exe 0000207C
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00001C90
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 0000199C
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001828
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000003A0
C:\Windows\system32\ApplicationFrameHost.exe 00002284
C:\Windows\system32\DllHost.exe 00000AEC
C:\Windows\system32\MicrosoftEdgeSH.exe 000008DC
C:\Windows\system32\SearchFilterHost.exe 000013E4
C:\Windows\system32\browser_broker.exe 00001550
C:\Windows\system32\conhost.exe 00001E9C
C:\Windows\system32\ctfmon.exe 000013C0
C:\Windows\system32\schtasks.exe 00001E94
C:\Windows\system32\sihost.exe 00001054
C:\Windows\system32\svchost.exe 00002528
C:\Windows\system32\taskhostw.exe 000016C8

[Dynratygus]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

How long have you been having this issue? When the crash happens, is there an error message that appears? Does the screen freeze when it stops loading or does the game client close out?


Thank you for visiting the Final Fantasy XIV Technical Support Forums.