Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Is this a new laptop or have you played on it before and are just now having this issue?

Can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!