DX11 Error

[GiselleHighland]

Have been getting this error at random intervals during various points in the game. During which times I am either teleporting to a different zone, opening a retainer/market board, or when I am trying to use the aether current compass. This is beginning to get a little annoying, if not frustrating.

I have turned off every overlay I can think of.

Still getting this same error.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\thatd\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17763.rs5_release.180914-1434)
SYSTEM_CPU Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz (6 CPUs), ~2.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 6 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 1.M4
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8137.477MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 11337.477MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.746GB SYSTEM_FREEDISC_SPACE 672.526GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4018.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4068.738 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c5dc31c3a136544a\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c5dc31c3a136544a\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c5dc31c3a136544a\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c5dc31c3a136544a\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1967
SYSTEM_GRAPHICS_DRIVER_DATE 3/16/2019 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND VG245 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {F7E74F56-91A6-42EF-9808-534D460228FD}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0013
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/15/2019 00:00:00
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {68EF1999-7F50-4409-8E3D-C635A9EAFFA2}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8273
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/17/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {59FEEEF0-4FE7-11E9-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5A0111D0-4FE7-11E9-8003444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 768 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5A0111D0-4FE7-11E9-8004444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5A0138E0-4FE7-11E9-8005444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5A022340-4FE7-11E9-8008444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8A632680-8C8A-11E9-8001444553540000}
SYSTEM_INPUT_NAME Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8A634D90-8C8A-11E9-8002444553540000}
SYSTEM_INPUT_NAME Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2048 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8A6374A0-8C8A-11E9-8003444553540000}
SYSTEM_INPUT_NAME Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Opera
F-Chat
#general - Discord
game
Settings
Settings
Inbox - Outlook ‎- Mail
Microsoft Store
Microsoft Store
NVIDIA GeForce Overlay


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Warcraft II
Warcraft: Orcs & Humans
Battle.net
Diablo III
Google Chrome
NVIDIA Stereoscopic 3D Driver
OBS Studio
Xiph.Org Open Codecs 0.85.17777
Adobe Photoshop CC 2019
Steam
World of Warcraft
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft VC++ redistributables repacked.
Intel(R) Chipset Device Software
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
Google Update Helper
Intel(R) Trusted Connect Services Client
Tukui Client
GOG Galaxy
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
FaceRig Virtual Video driver version 1.0.1.1000
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Intel(R) Trusted Connect Service Client x86
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Streamlabs OBS 0.12.2
Microsoft Office 365 - en-us
FaceRig
Intel(R) Management Engine Components
Microsoft Visual C++ 2005 Redistributable (x64)
FFXIV TexTools
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
Microsoft VC++ redistributables repacked.
Intel® Optane™ Pinning Explorer Extensions
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Intel(R) Management Engine Driver
Intel(R) Optane Memory
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Ansel
NVIDIA 3D Vision Driver 419.67
NVIDIA Control Panel 419.67
NVIDIA Graphics Driver 419.67
NVIDIA GeForce Experience 3.18.0.94
NVIDIA 3D Vision Controller Driver 390.41
NVIDIA Optimus Update 36.0.0.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 36.0.0.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.13
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.18.0.94
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.11.1
Intel(R) Management Engine Components
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
Intel(R) Chipset Device Software
Intel(R) Trusted Connect Service Client x64
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Intel(R) Optane(TM) Memory


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002948
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000744
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002B3C
C:\Program Files\Intel\Intel(R) Optane Memory\OptaneMemoryUIIcon.exe 000022AC
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00001274
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002A58
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00003170
C:\Program Files\WindowsApps\AppleInc.iTunes_12095.7.41059.0_x64__nzyj5cx40ttqa\AMDS64\AppleMobileDeviceProcess.exe 000011F8
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00002FF4
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 000008C4
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 000012F4
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19041.16510.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00002ED8
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11905.1001.4.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00002AA0
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.30.20002.0_x64__8wekyb3d8bbwe\GameBar.exe 00003788
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.30.20002.0_x64__8wekyb3d8bbwe\GameBarFT.exe 000038AC
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19061.410.0_x64__8wekyb3d8bbwe\YourPhone.exe 000030E4
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.11629.20316.0_x64__8wekyb3d8bbwe\HxOutlook.exe 00002EA0
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.11629.20316.0_x64__8wekyb3d8bbwe\HxTsr.exe 000003B8
C:\Users\thatd\AppData\Local\Discord\app-0.0.305\Discord.exe 00000C7C
C:\Users\thatd\AppData\Local\Programs\Opera\60.0.3255.69\opera.exe 0000041C
C:\Users\thatd\AppData\Local\Programs\Opera\60.0.3255.69\opera_crashreporter.exe 0000234C
C:\Users\thatd\AppData\Local\Programs\Opera\assistant\browser_assistant.exe 00003250
C:\Users\thatd\AppData\Local\fchat\app-3.0.11\F-Chat.exe 00002450
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00001768
C:\Windows\System32\CompPkgSrv.exe 000013CC
C:\Windows\System32\RuntimeBroker.exe 000009E0
C:\Windows\System32\SecurityHealthSystray.exe 00002DBC
C:\Windows\System32\smartscreen.exe 00003274
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00002AD0
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002C94
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 0000114C
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000066C
C:\windows\Explorer.EXE 00001F2C
C:\windows\System32\svchost.exe 00000164
C:\windows\system32\ApplicationFrameHost.exe 000014B8
C:\windows\system32\DllHost.exe 000012E4
C:\windows\system32\SettingSyncHost.exe 00001A40
C:\windows\system32\conhost.exe 00001618
C:\windows\system32\sihost.exe 00002D38
C:\windows\system32\svchost.exe 00002954
C:\windows\system32\taskhostw.exe 00002A5C
C:\windows\system32\wbem\unsecapp.exe 00000E4C

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When did this start happening? Do you recall anything changing/updating on your PC that coincides with this?

Do you notice a pattern to the crashes? Do they only happen in certain areas or while doing certain actions?

You graphics drivers are a bit out of date, you may want to try a clean install of the most up-to-date version.

You can also try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[GiselleHighland]

Thanks for getting back to me.

This happens at random intervals. From me using the aether compass in game (in no specific area), from teleporting to a major city or aetheryte, to just running while mounted. I did a reinstall of the entire game, and so far nothing has happened. Silly me though, found that I had one more overlay running (gosh, too many on one PC), and I shut that down as well. I'll check on the driver for my graphics card, and I'll inform you of any changes.

[NagiSungila]

DX 11 crash here as well. Recently came back couple of days before Shadowbringers, started late last week I think. Happened even when only running FFXIV.

Has happened during a game of mini cactpot, standing around town in roulette queue and in the middle of crafting. Same machine (with +32GB 2666 RAM added) and same settings as before uninstall in early 2019.


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\truen\OneDrive\Documents
FINAL FANTASY XIV ONLINE G:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride <local>


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU AMD Ryzen 7 1800X Eight-Core Processor (16 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 1.80
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 65482.492MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 75210.492MB
SYSTEM_STORAGE B:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 9313.982GB SYSTEM_FREEDISC_SPACE 9203.606GB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 952.825GB SYSTEM_FREEDISC_SPACE 777.452GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 2794.394GB SYSTEM_FREEDISC_SPACE 2305.726GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.439GB SYSTEM_FREEDISC_SPACE 0.426GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 953.743GB SYSTEM_FREEDISC_SPACE 335.537GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Radeon (TM) RX 480 Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8172.219 MB
SYSTEM_GRAPHICS_SHARED_VRAM 32741.246 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\c0344440.inf_amd64_70b630112371b2c7\B344342\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0344440.inf_amd64_70b630112371b2c7\B344342\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0344440.inf_amd64_70b630112371b2c7\B344342\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0344440.inf_amd64_70b630112371b2c7\B344342\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.13001.9005
SYSTEM_GRAPHICS_DRIVER_DATE 7/3/2019 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Radeon (TM) RX 480 Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8172.219 MB
SYSTEM_GRAPHICS_SHARED_VRAM 32741.246 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 3840 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\c0344440.inf_amd64_70b630112371b2c7\B344342\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0344440.inf_amd64_70b630112371b2c7\B344342\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0344440.inf_amd64_70b630112371b2c7\B344342\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0344440.inf_amd64_70b630112371b2c7\B344342\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.13001.9005
SYSTEM_GRAPHICS_DRIVER_DATE 7/3/2019 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (3- Logitech G933 Gaming Wireless Headset)
SYSTEM_SOUND_DEVICE_ID {39EFD023-E033-47EB-9786-1D9CB2561355}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/7/2019 00:00:00
SYSTEM_SOUND 1 - C49HG9x (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {51B719F8-14EE-454F-A7D5-3478B8FDBB3A}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.00.0001.0011
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/10/2019 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {F67F6D30-9660-402F-9757-581DC42DD6E1}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8470
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/19/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2E22E380-4BAB-11E9-8001444553540000}
SYSTEM_INPUT_NAME Logitech G933 Gaming Wireless Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2E23A6D0-4BAB-11E9-8002444553540000}
SYSTEM_INPUT_NAME Logitech G933 Gaming Wireless Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2E2888D0-4BAB-11E9-8006444553540000}
SYSTEM_INPUT_NAME Logitech Gaming Headset Battery Charger
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {582E7B60-09D7-11E8-8001444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5830EC60-09D7-11E8-8002444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8D9A9920-E378-11E8-8001444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E6C49240-1A1F-11E7-8007444553540000}
SYSTEM_INPUT_NAME Razer Orbweaver Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {58333650-09D7-11E8-8003444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E6C4B950-1A1F-11E7-8009444553540000}
SYSTEM_INPUT_NAME Razer Orbweaver Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E33DF2B0-342D-11E7-8003444553540000}
SYSTEM_INPUT_NAME Programmable Hotkeys
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 669 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E6C4E060-1A1F-11E7-800B444553540000}
SYSTEM_INPUT_NAME Razer Orbweaver Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E6C50770-1A1F-11E7-800D444553540000}
SYSTEM_INPUT_NAME Razer Orbweaver Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E6CA1080-1A1F-11E7-800F444553540000}
SYSTEM_INPUT_NAME Razer Orbweaver Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {58333650-09D7-11E8-8004444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2E249130-4BAB-11E9-8004444553540000}
SYSTEM_INPUT_NAME Logitech G933 Gaming Wireless Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
crashes. - Brave
FINAL FANTASY XIV - A Realm Reborn
Steam
Friends List
#ic_news - Discord


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe AIR
Adobe Flash Player 32 NPAPI
Adobe Flash Player 32 PPAPI
Brave
Dropbox
FileZilla Client 3.42.1
Foxit Reader
K-Lite Codec Pack 14.5.2 Basic
MAGIX Content and Soundpools
CD burn routines
MAGIX Video Sound Cleaning Lab
Music Maker
MAGIX MP3 deluxe 19
Origin
Overwatch Test
Razer Chroma SDK
Razer Synapse
Steam
Uplay
VLC media player
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Nahimic 2
Intel® SSD Toolbox
Dropbox Update Helper
Razer Synapse
Balanced
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
MSXML 4.0 SP3 Parser
Microsoft Visual C++ 2017 Redistributable (x86) - 14.14.26429
FINAL FANTASY XIV ONLINE
Minecraft
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Firebird SQL Server - MAGIX Edition
Hi-Rez Studios Games
Apple Application Support
Java Auto Updater
MSI Live Update 6
Epic Games Launcher
Google Update Helper
Quicken
AMD Settings
Microsoft Server Speech Recognition Language - TELE (en-US)
ACID Pro 7.0
MSVCRT Redists
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.14.26429
Microsoft Visual C++ 2005 Redistributable
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Microsoft Visual C++ 2005 Redistributable
Microsoft Server Speech Text to Speech Voice (en-US, Helen)
OEM Application Profile
Adobe AIR
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
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Google Update Helper
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Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
NVIDIA PhysX
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
vorpX
ASTRO Command Center
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
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Asmedia USB Host Controller Driver
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Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
QuickTime 7
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
WorldPainter 2.5.12
7-Zip 16.04 (x64)
RSI Launcher 1.1.1
AMD Software
Cheat Engine 6.8.3
Focusrite Control 2.4.1
Focusrite Thunderbolt 4.37.201.743
Focusrite USB 4.36.5.0
GIMP 2.8.20
GPL Ghostscript
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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\BraveSoftware\Brave-Browser\Application\brave.exe 00001BA4
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00000FC8
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00002E84
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 000040D8
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00000DE4
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 00001B30
C:\Program Files (x86)\Steam\Steam.exe 00002544
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000006DC
C:\Program Files\AMD\CNext\CNext\AMDRSServ.exe 00004210
C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe 0000387C
C:\Program Files\AMD\CNext\CNext\amdow.exe 00002F70
C:\Program Files\LGHUB\lghub.exe 00003A78
C:\Program Files\LGHUB\lghub_agent.exe 0000187C
C:\Program Files\LGHUB\logi_analytics_client.exe 00001A70
C:\Program Files\Mad Catz\X-55 Rhino\X55_Rhino_Profiler.exe 00001C94
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00003F88
C:\Users\truen\AppData\Local\Discord\app-0.0.305\Discord.exe 00003D38
C:\WINDOWS\Explorer.EXE 00003A14
C:\WINDOWS\SysWOW64\muachost.exe 00003424
C:\WINDOWS\system32\ApplicationFrameHost.exe 00000344
C:\WINDOWS\system32\DllHost.exe 00000D5C
C:\WINDOWS\system32\SearchFilterHost.exe 00005CE8
C:\WINDOWS\system32\SettingSyncHost.exe 00001EDC
C:\WINDOWS\system32\conhost.exe 00003C3C
C:\WINDOWS\system32\ctfmon.exe 00003820
C:\WINDOWS\system32\schtasks.exe 00003C40
C:\WINDOWS\system32\sihost.exe 000036E0
C:\WINDOWS\system32\svchost.exe 00003644
C:\WINDOWS\system32\taskhostw.exe 00004034
C:\WINDOWS\system32\wbem\unsecapp.exe 000018B8
C:\Windows\SysWOW64\muachost.exe 00003808
C:\Windows\System32\RuntimeBroker.exe 000030E8
C:\Windows\System32\SecurityHealthSystray.exe 0000363C
C:\Windows\System32\smartscreen.exe 00003B78
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 0000117C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00003038
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00000B04
G:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00003394
G:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00005D58

[Dynratygus]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

GiselleHighland, please keep us updated in regard to the issue.

NagiSungila, what have you tried to alleviate the issue?


Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[GiselleHighland]

So far, no issues and I've been running the game since my last post.

Thanks for the help!