Duel Monitor refresh rate problems for just FFXIV

[SeptimaZ]

Since SHB dropped i've had an issue where if media is playing on my 2nd monitor(60hz), my first monitor(144hz) will be capped at 60hz which will causing alot of screen tearing and stuttering. I've never had this issue before and it doesn't exist in any other game i played, tried with a variety of games and ff14 is the only one effected. I've tested via opening youtube or twitch, starting a video/stream and looking at my fps on ff14 through the system tab. It shows i have high fps but it's extremely screen teary and choppy, and when capped at 144hz through the in game option it shows at 60hz. When i move the media over to my 144hz panel, it bounces back to 144fps on the counter. it doesn't matter how small of a video it is, if it's on the 60hz panel, it instantly effects the game. I tried many dedicated refresh rate tests and it is JUST ff14 that is being effected. huh

[SeptimaZ]

system specs: i7-9700k OC @ 4.9ghz
Nvidia 2080-ti FE
16gigs of Ram
game is run on a 500gb NVME m.2 SSD
System temps all well and good, cpu load at max settings 70%

[Perpetualgamer]

I honestly couldn't tell you why you are only seeing it in FFXIV, but I wanted to let ya know that this is a pretty common issue, and I used to suffer from it. It affected almost all of my games, some in more obvious ways (maybe that what it is).

The issue is caused by having the different refresh rates, basically what happens is when your GPU is asked to render something on a monitor it limits all rendering to that refresh rate. So if you have a 60hz Monitor and a 144hz monitor, and you do anything GPU rendered on the 60hz, both monitors will start rendering at 60hz. I ended up buying a second 144hz monitor to resolve the problem for myself.

Sidenote: I'm not sure how 100% accurate the above is, its just what I was able to find over the year or so I suffered a similar issue in games other than FFXIV.

[Dynratygus]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[SeptimaZ]

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Angelo\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17133.rs4_release.180323-1312)
SYSTEM_CPU Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz (8 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 1.Z3
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16321.477MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 20289.477MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.912GB SYSTEM_FREEDISC_SPACE 855.055GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 581.972GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2080 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce RTX 2080 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 11049.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8160.738 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5db32447b43ce666\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5db32447b43ce666\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5db32447b43ce666\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5db32447b43ce666\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1771
SYSTEM_GRAPHICS_DRIVER_DATE 1/10/2019 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2080 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce RTX 2080 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 11049.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8160.738 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5db32447b43ce666\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5db32447b43ce666\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5db32447b43ce666\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5db32447b43ce666\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1771
SYSTEM_GRAPHICS_DRIVER_DATE 1/10/2019 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headset Earphone (Corsair VOID Wireless Gaming Dongle)
SYSTEM_SOUND_DEVICE_ID {10F07856-66F5-4E75-8E69-DCD88897BA40}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17133.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/24/2018 00:00:00
SYSTEM_SOUND Optix G27C2 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {5EE47B8D-1E46-4909-A805-98E289798239}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0004
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/22/2018 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {CEA352D7-D589-4231-8E33-FA5E07FFC3EE}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8531
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/4/2018 00:00:00
SYSTEM_SOUND MX279 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {D66AD217-81DE-4B97-951E-53EC4908891F}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0004
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/22/2018 00:00:00
SYSTEM_SOUND Headphones (AT2020USB+)
SYSTEM_SOUND_DEVICE_ID {F3081105-1E49-4F81-A215-0E260BFDCCC6}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17133.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/24/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C3771310-22D5-11E9-8001444553540000}
SYSTEM_INPUT_NAME Lighting Node PRO
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9BF92BE0-A212-11E9-8005444553540000}
SYSTEM_INPUT_NAME AT2020USB+
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
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SYSTEM_INPUT_NAME AT2020USB+
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9BF35F80-A212-11E9-8003444553540000}
SYSTEM_INPUT_NAME Razer DeathStalker
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9C03B330-A212-11E9-8007444553540000}
SYSTEM_INPUT_NAME Razer DeathStalker
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9C03DA40-A212-11E9-8008444553540000}
SYSTEM_INPUT_NAME Razer DeathStalker
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9BF92BE0-A212-11E9-8004444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9C03DA40-A212-11E9-8009444553540000}
SYSTEM_INPUT_NAME Razer DeathStalker
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9C040150-A212-11E9-800A444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9C040150-A212-11E9-800B444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9C040150-A212-11E9-800C444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9C042860-A212-11E9-800D444553540000}
SYSTEM_INPUT_NAME Hid Interface
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Duel Monitor refresh rate problems for just FFXIV - Google Chrome
#gooch-party - Discord
NVIDIA GeForce Overlay
Settings
Settings
Steam - Self Updater
Microsoft Store
Office
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Store
Office
Friends List
Steam
GeForce Experience


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Google Chrome
NVIDIA Stereoscopic 3D Driver
Razer Synapse
Intel(R) Wireless Bluetooth(R)
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
Google Update Helper
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
Intel® PROSet/Wireless Software
Intel(R) Chipset Device Software
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Intel(R) Chipset Device Software
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
Intel(R) Rapid Storage Technology
Intel® PROSet/Wireless WiFi Software
Intel(R) Rapid Storage Technology
Intel(R) PRO/Wireless Driver
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Ansel
NVIDIA 3D Vision Driver 417.71
NVIDIA Control Panel 417.71
NVIDIA Graphics Driver 417.71
NVIDIA GeForce Experience 3.19.0.107
NVIDIA 3D Vision Controller Driver 390.41
NVIDIA Optimus Update 37.0.0.0
NVIDIA PhysX System Software 9.18.0907
NVIDIA Update 37.0.0.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.4
NVIDIA Install Application
NVIDIA NGX 1.2.13.98
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.19.0.107
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.1.22.831
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00000C2C
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000009E8
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00001A24
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00002B88
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 000023EC
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 000029B0
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000310
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 0000173C
C:\Program Files (x86)\Steam\Steam.exe 000016D0
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000005B8
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 00000B00
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA GeForce Experience.exe 00003A4C
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00003A30
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000016C0
C:\Program Files\Windows Defender\MSASCuiL.exe 000018F0
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00003370
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11905.1001.4.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00003520
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_1.15.1001.0_x64__8wekyb3d8bbwe\GameBar.exe 0000079C
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.11629.20174.0_x64__8wekyb3d8bbwe\HxTsr.exe 00001CDC
C:\Users\Angelo\AppData\Local\Discord\app-0.0.305\Discord.exe 00003EC0
C:\Windows\Explorer.EXE 00001854
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000031FC
C:\Windows\System32\LocationNotificationWindows.exe 0000358C
C:\Windows\System32\RtkAudUService64.exe 000026B0
C:\Windows\System32\RuntimeBroker.exe 00003634
C:\Windows\System32\smartscreen.exe 00001EE4
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00001FF0
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe 00002164
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001B94
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001B28
C:\Windows\system32\ApplicationFrameHost.exe 00001D2C
C:\Windows\system32\DllHost.exe 00002E50
C:\Windows\system32\browser_broker.exe 00002018
C:\Windows\system32\conhost.exe 0000224C
C:\Windows\system32\wwahost.exe 00002FD8
c:\windows\system32\sihost.exe 0000170C
c:\windows\system32\svchost.exe 00002AC8
c:\windows\system32\taskhostw.exe 00001744

[Dynratygus]

Thank you for the reply.

Please make sure the graphics drivers are updated. Could you also try disabling one of the monitors?


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