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  1. #1
    Player
    Holy_Dragoon's Avatar
    Join Date
    Mar 2011
    Location
    Gridania
    Posts
    1,533
    Character
    Holy Dragoon
    World
    Hyperion
    Main Class
    Dragoon Lv 90

    DX 11 Crash on changing jobs

    Well, I had things working quite well, then the 4 July Update happened.

    My character is currently in The Crystarium, I can not change jobs to WHM without the game crashing. Only been able to test a few jobs, but so far it seems to be consistent with WHM. My only guess is the glam I have set up is causing an issue.

    I'm not running any XIV mods, and limited my display to 60Hz (this makes me cry since I have a 144Hz monitor) to stop issues I was having due to the frame-rate-lock.







    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    FINAL FANTASY XIV - A Realm Reborn C:\Games\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
    SYSTEM_CPU AMD Ryzen 5 1600X Six-Core Processor (12 CPUs), ~3.6GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
    SYSTEM_BIOS 1.K0
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16335.063MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 18767.063MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.333GB SYSTEM_FREEDISC_SPACE 20.516GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 2794.394GB SYSTEM_FREEDISC_SPACE 2254.301GB
    SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 596.169GB SYSTEM_FREEDISC_SPACE 103.464GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS Radeon RX 580 Series
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
    SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
    SYSTEM_GRAPHICS_VRAM 8172.219 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8167.531 MB
    SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\c0342855.inf_amd64_e2ef814e68f7dc8c\B342717\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0342855.inf_amd64_e2ef814e68f7dc8c\B342717\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0342855.inf_amd64_e2ef814e68f7dc8c\B342717\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0342855.inf_amd64_e2ef814e68f7dc8c\B342717\amdxc64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.11015.5009
    SYSTEM_GRAPHICS_DRIVER_DATE 5/21/2019 20:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS Radeon RX 580 Series
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
    SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
    SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
    SYSTEM_GRAPHICS_VRAM 8172.219 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8167.531 MB
    SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (75Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\c0342855.inf_amd64_e2ef814e68f7dc8c\B342717\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0342855.inf_amd64_e2ef814e68f7dc8c\B342717\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0342855.inf_amd64_e2ef814e68f7dc8c\B342717\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0342855.inf_amd64_e2ef814e68f7dc8c\B342717\amdxc64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.11015.5009
    SYSTEM_GRAPHICS_DRIVER_DATE 5/21/2019 20:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {F24AD2AF-E6E6-4463-91B7-C386F8ED1DEF}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8581
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 11/27/2018 00:00:00
    SYSTEM_SOUND Realtek HD Audio 2nd output (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {684D9A6E-5E19-4177-97D7-AAD722CDCEDA}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8581
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 11/27/2018 00:00:00
    SYSTEM_SOUND 6 - 24GM79G (AMD High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {753670AC-8FE8-4BB2-9FB6-2D02CB059B41}
    SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.00.0001.0010
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 4/30/2019 00:00:00
    SYSTEM_SOUND 4 - BenQ RL2455 (AMD High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {77B253FD-79B8-462B-AE0F-CB510BBDD20A}
    SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.00.0001.0010
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 4/30/2019 00:00:00
    SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {FBF484E2-936B-4AC0-9A48-DC1DFC0883D3}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8581
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 11/27/2018 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {25398D30-0A9E-11E9-8001444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse G502
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {253A2970-0A9E-11E9-8005444553540000}
    SYSTEM_INPUT_NAME Gaming Keyboard G213
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {253A7790-0A9E-11E9-8006444553540000}
    SYSTEM_INPUT_NAME Gaming Keyboard G213
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {2539DB50-0A9E-11E9-8002444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse G502
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {253A7790-0A9E-11E9-8007444553540000}
    SYSTEM_INPUT_NAME Gaming Keyboard G213
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {253A0260-0A9E-11E9-8003444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse G502
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {253A2970-0A9E-11E9-8004444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse G502
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0




    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001988
    C:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000029C0
    C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe 000034E0
    C:\Program Files\Logitech Gaming Software\ArxApplets\Discord\logitechg_discord.exe 000034C8
    C:\Program Files\Logitech Gaming Software\LCore.exe 00002DCC
    C:\Program Files\Mozilla Firefox\firefox.exe 00002284
    C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 000032FC
    C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19041.16510.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00001CE8
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19061.410.0_x64__8wekyb3d8bbwe\YourPhone.exe 0000303C
    C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.11629.20174.0_x64__8wekyb3d8bbwe\HxOutlook.exe 00000098
    C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.11629.20174.0_x64__8wekyb3d8bbwe\HxTsr.exe 00000C08
    C:\Users\Holy\AppData\Local\Discord\app-0.0.305\Discord.exe 000009BC
    C:\Users\Holy\AppData\Local\Microsoft\OneDrive\19.086.0502.0006\FileCoAuth.exe 0000342C
    C:\Users\Holy\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00003208
    C:\WINDOWS\Explorer.EXE 000017F0
    C:\WINDOWS\System32\svchost.exe 00001AEC
    C:\WINDOWS\system32\ApplicationFrameHost.exe 00003AE4
    C:\WINDOWS\system32\DllHost.exe 00002EE4
    C:\WINDOWS\system32\SettingSyncHost.exe 00002780
    C:\WINDOWS\system32\sihost.exe 00000E08
    C:\WINDOWS\system32\svchost.exe 000033C4
    C:\WINDOWS\system32\taskhostw.exe 000010E4
    C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00003824
    C:\Windows\System32\CompPkgSrv.exe 0000309C
    C:\Windows\System32\RuntimeBroker.exe 00003ADC
    C:\Windows\System32\SecurityHealthSystray.exe 00002D3C
    C:\Windows\System32\SystemSettingsBroker.exe 00002C04
    C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00002720
    C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00001A2C
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002B00
    C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000021B4
    C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002978
    (0)


  2. #2
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    Is this the only place where you experience this issue? Does it happen in any other scenario?

    If so, you may want to try a reinstall of the game. When you do, make sure to remove the locally-saved data folder (located My Documents > My Games > Final Fantasy XIV). Be sure to make a backup of this just in case it doesn't resolve the issue.

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
    (0)

  3. #3
    Player
    Holy_Dragoon's Avatar
    Join Date
    Mar 2011
    Location
    Gridania
    Posts
    1,533
    Character
    Holy Dragoon
    World
    Hyperion
    Main Class
    Dragoon Lv 90
    I did try a re-installation of the game, it did not rectify the issue

    I had to reinstall Windows to clean this specific crash up. I do have a new issues, but I'll research it before I post a new thread. Thanks for the assistance anyway.
    (0)