Hi there,

I haven't been able to get FFXIV to load the game after pressing 'play'. I have fully updated up until Shadowbringers most recent patch.

It was working on a previous bootcamp on Windows 10 on this exact same laptop (Macbook Pro 2018) but I've recently just added a AMD Radeon VII eGPU into the mix.

I am new to hardware and a bit a noob in troubleshooting issues so if someone could offer me some guidance I'd be most grateful.

My system information is:

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\John\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i9-8950HK CPU @ 2.90GHz (12 CPUs), ~2.9GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 220.260.171.0.0 (iBridge: 16.16.5200.0.0,0)
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32660.098MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37780.098MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.659GB SYSTEM_FREEDISC_SPACE 391.697GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon VII
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY9
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x66AF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 16312.867 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16330.049 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 3840 x 2160 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0343273.inf_amd64_cc6d1dfae0aca8f4\B343215\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0343273.inf_amd64_cc6d1dfae0aca8f4\B343215\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0343273.inf_amd64_cc6d1dfae0aca8f4\B343215\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0343273.inf_amd64_cc6d1dfae0aca8f4\B343215\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.11015.9003
SYSTEM_GRAPHICS_DRIVER_DATE 6/4/2019 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Radeon Pro Vega 20
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x69AF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 20355 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0343273.inf_amd64_cc6d1dfae0aca8f4\B343215\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0343273.inf_amd64_cc6d1dfae0aca8f4\B343215\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0343273.inf_amd64_cc6d1dfae0aca8f4\B343215\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0343273.inf_amd64_cc6d1dfae0aca8f4\B343215\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.11015.9003
SYSTEM_GRAPHICS_DRIVER_DATE 6/4/2019 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Apple Audio Device)
SYSTEM_SOUND_DEVICE_ID {62D5C09C-6475-407E-9138-36C86406E168}
SYSTEM_SOUND_DEVICE_NAME AppleAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7000.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/4/2018 00:00:00
SYSTEM_SOUND 3 - DELL P2715Q (2- AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {28CAE3C4-A3B0-4425-92EB-5C14053AF1BB}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.00.0001.0010
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/30/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E5299B20-A1C1-11E9-8002444553540000}
SYSTEM_INPUT_NAME Apple Keyboard Internal USB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 256 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E52A8580-A1C1-11E9-8003444553540000}
SYSTEM_INPUT_NAME Apple Multi-Touch
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E52925F0-A1C1-11E9-8001444553540000}
SYSTEM_INPUT_NAME Razer Core X Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E52A8580-A1C1-11E9-8004444553540000}
SYSTEM_INPUT_NAME HID Relay
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E52AAC90-A1C1-11E9-8005444553540000}
SYSTEM_INPUT_NAME Razer Core X Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E52B21C0-A1C1-11E9-8006444553540000}
SYSTEM_INPUT_NAME Razer Core X Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E52B48D0-A1C1-11E9-8007444553540000}
SYSTEM_INPUT_NAME Razer Core X Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E52C5A40-A1C1-11E9-8009444553540000}
SYSTEM_INPUT_NAME HID Relay
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E52C5A40-A1C1-11E9-800A444553540000}
SYSTEM_INPUT_NAME Apple Keyboard Internal USB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E52C5A40-A1C1-11E9-800B444553540000}
SYSTEM_INPUT_NAME Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E52C8150-A1C1-11E9-800D444553540000}
SYSTEM_INPUT_NAME Apple Keyboard Internal USB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E52C8150-A1C1-11E9-800E444553540000}
SYSTEM_INPUT_NAME HID Relay
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E52C8150-A1C1-11E9-800C444553540000}
SYSTEM_INPUT_NAME Apple Touch Bar
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 256 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E52CA860-A1C1-11E9-800F444553540000}
SYSTEM_INPUT_NAME Apple Keyboard Internal USB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E52CA860-A1C1-11E9-8010444553540000}
SYSTEM_INPUT_NAME iBridge DFR brightness
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Store
Microsoft Store


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Google Chrome
Razer Synapse
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.23918
AMD Settings
Google Update Helper
Apple Software Update
Microsoft Visual C++ 2017 Redistributable (x64) - 14.14.26429
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.23918
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.23918
7-Zip 19.00 (x64)
AMD Software
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.14.26429
AMD Problem Report Wizard
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.14.26429
Branding64
AMD Settings
Boot Camp Services


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 000018F4
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000010D0
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000C1C
C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe 0000233C
C:\Program Files\Boot Camp\Bootcamp.exe 00002168
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeApp.exe 0000134C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00001D30
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11905.1001.4.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00000074
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19061.410.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001E7C
C:\Windows\Explorer.EXE 00001584
C:\Windows\System32\MicrosoftEdgeCP.exe 00001FE8
C:\Windows\System32\RuntimeBroker.exe 000005DC
C:\Windows\System32\SecurityHealthHost.exe 00000A58
C:\Windows\System32\SecurityHealthSystray.exe 000020CC
C:\Windows\System32\smartscreen.exe 0000207C
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00001C90
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 0000199C
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001828
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000003A0
C:\Windows\system32\ApplicationFrameHost.exe 00002284
C:\Windows\system32\DllHost.exe 00000AEC
C:\Windows\system32\MicrosoftEdgeSH.exe 000008DC
C:\Windows\system32\SearchFilterHost.exe 000013E4
C:\Windows\system32\browser_broker.exe 00001550
C:\Windows\system32\conhost.exe 00001E9C
C:\Windows\system32\ctfmon.exe 000013C0
C:\Windows\system32\schtasks.exe 00001E94
C:\Windows\system32\sihost.exe 00001054
C:\Windows\system32\svchost.exe 00002528
C:\Windows\system32\taskhostw.exe 000016C8