Metallic Textures Problem

[nuu]

I know someone who is having a problem with their game. All NPCs, players, and their character look like metallic robots. They are running the game with an XFX Radeon HD 5870 video card. They have uninstalled the game and re-installed it, reverted to an older driver, changed settings in the Config, everything they can think of and this problem persists.

Any help that resolves this issue would be greatly appreciated.

Thank-you.

[Coldfire]

Some screenshots might help. Until then reset the settings in catalyst control center and try installing the newest CAP.

[nuu]

The screenshots here look exactly how the game is looking for my friend.

Edited to add: He has re-installed all video drivers and the Catalyst Control Centre. He has also tried installing the newest CAP.

[Coldfire]

Is ambient occlusion disabled? Definately looks like an issue with the shader. Never seen this before but looks like the diffuse part of the light is broken or missing. Just reinstalling the drivers might not be enough. You will need to get a driver sweeper and do a thorough cleaning.