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  1. 07-07-2019 10:59 AM #1
    Nega_Nomicon
    Player
    Nega_Nomicon's Avatar
    Join Date
    Jan 2018
    Posts
    5
    Character
    Evie Black
    World
    Mateus
    Main Class
    Ninja Lv 80

    Shadowbringers Expansion was removed from my service account

    Shadowbringers was removed from my service account randomly. I had early access, my character is level 80, and now I don't have the expansion on my account. I'm unable to use my expansion code because it says it's already in use. What's going on? I refuse to spend another $60 dollars to play the expansion I already purchased. Especially when this can happen again.
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  2. 07-07-2019 02:56 PM #2
    MiniTofu
    Player
    MiniTofu's Avatar
    Join Date
    Sep 2014
    Location
    Mare
    Posts
    535
    Character
    Mito Mito
    World
    Mateus
    Main Class
    Summoner Lv 90
    You need to login to your NA Store Square Enix. https://store.na.square-enix-games.com/en_US/

    Login at the top right, then go to your My Order and click Unlock Key and enter that key for your expansion. The key you get from email is only for early access.
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  3. 07-07-2019 02:58 PM #3
    MaraD_
    Player
    MaraD_'s Avatar
    Join Date
    May 2019
    Posts
    290
    Character
    Hede Devaul
    World
    Mateus
    Main Class
    Fisher Lv 80
    you never used your registration code, you used a preorder code for bonus DLC, including early access.
    they are 2 different codes.
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