My copy of Shadowbringers was somehow removed.

[Wilford111]

Hello. I tried to log in today, and the game asked me for a Shadowbringers key. I thought this was odd, but I just skipped it and didn't think much of it. When I tried to do Expert roulette, it said that I don't have a copy of Shadowbringers registered.

I went to the Mogstation, and sure enough it said I don't have Shadowbringers. When I tried to enter in my Shadowbringers code from Steam, it said that "The entered code has already been registered."

Well I can't play it. I can't give my registered code because I already entered it but for some reason I can't play it. Please help!

EDIT: Resolved

[KenzBUrp]

This is also happening to me! I don't have the game through steam, but I'm having this same problem!

[Trayes]

I am also having this problem. I am on PC (not steam).

[MaraD_]

To the others, you registered the preorder code, not the actual registration code.
the deadline was the 5th.

[Trayes]

This is a copy paste of another user and how to fix it.

PROBLEM RESOLVED

So this was my problem:


I had to dig back into my emails, to retrieve that old email that sent me the Shadowbringer Pre-Order activation code.
I clicked that red button that says "CLICK HERE TO GET ACCESS TO YOUR PRODUCTS".
It brought me to the page which I got my Pre-Order activation code. But now a new button appeared that for me to retrieve the REAL Shadowbringer activation code.

After that, I logged into Mog Station, pressed "YOUR ACCOUNT", and then just entered the code in there.

Problem fully resolved!

[Kleptobrainiac]

This is a copy paste of another user and how to fix it.

PROBLEM RESOLVED

So this was my problem:


I had to dig back into my emails, to retrieve that old email that sent me the Shadowbringer Pre-Order activation code.
I clicked that red button that says "CLICK HERE TO GET ACCESS TO YOUR PRODUCTS".
It brought me to the page which I got my Pre-Order activation code. But now a new button appeared that for me to retrieve the REAL Shadowbringer activation code.

After that, I logged into Mog Station, pressed "YOUR ACCOUNT", and then just entered the code in there.

Problem fully resolved!

Same. Ridiculous system but it is what it is.

[MiniTofu]

Same. Ridiculous system but it is what it is.

I think it's because it's a multi platform game, so they then to allow registration on server side of your account.

[ksuyen]

I had the same problem and the link from my email showed:

Download and activation of your digital products
Sorry, this order is not validated.
If you experience any problems with your order, please contact us at storesupport-eu@square-enix.com

I had to buy another copy to play.

Noted that in my case it's probably the credit card issue.