Quote Originally Posted by lyatchu View Post
The payment worked since they took 34.99 from my bank account. I bough a subscription, and a msq/level70 skip with the same card and had no probleme.
I know i need the release code from square enix store but in my account, the shopping history is empty...
Generally when they say there was a problem "validating" your purchase, it's because they couldn't get payment for it. Are you sure the charge wasn't just pending and then failed?
I would verify that it cleared.

Otherwise, you should have received an email confirmation that your order is complete and there is a button you can click to access your order.