Expansion Activation Code Prompted

[Darkstride]

Hello,
I have the same probleme as you.
But when i click on the red box where i had my shadowbringer early Access key, i have the following awnser :

Sorry, your order has not been validated.
If you have problems with your order, please contact us at storesupport-eu@square-enix.com

But i am lvl 80 and played shadowbringer...until yesterday.
When i go to the square enix store and go to my purchase history, there is nothing.
Anyone know what i can do?
I dont know whats going on with my account

That sounds to me like maybe there was an issue with your payment method and your order was never completed. They started processing payments in early June and you would have gotten a confirmation email that your order was complete.

The reason you were able to play until now is because the Early Acccess code is separate from the full registration code. You got EA just for preordering but now it's expired.

[lyatchu]

That sounds to me like maybe there was an issue with your payment method and your order was never completed. They started processing payments in early June and you would have gotten a confirmation email that your order was complete.

The reason you were able to play until now is because the Early Acccess code is separate from the full registration code. You got EA just for preordering but now it's expired.

The payment worked since they took 34.99 from my bank account. I bough a subscription, and a msq/level70 skip with the same card and had no probleme.
I know i need the release code from square enix store but in my account, the shopping history is empty...