ShadowBrings: Steam

[Leigaon]

Purchased Shadowbrings on Saturday for my PC. (Did pre-release on PS4.)

Content shows installed, and when I came back to FFXIV I bought the bundle from Steam + Stormblood. With Shadowbringers though, the DLC shows installed but the character log in screen says I need to have it installed.

Mogstation doesn't show Win' being installed and the DLC keys I have in steam do not work in mog station. There are only 2 now. Not sure what else to do.

[Dynratygus]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience that has occurred when playing Final Fantasy XIV. Unfortunately the issue you are describing is not a technical issue. I will be moving this thread to "General Discussion".

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Keridwyn]

Silly question but did you buy Shadowbringers on Steam as well?

If not you will need to.

[Maneesha]

you sure you registered on the right place?
https://support.na.square-enix.com/f...la=1&kid=76363
this is a guide how to register, yesterday when i registered my shb version i did also select the "item code" registration because i didn't see the "expansion registration field" at first.
i had already registered the early access so i did play shb, but forgot to enter the "expansion" code so i had to go back and enter it.

[Leigaon]

It's not a silly question at all. I did buy the Shadowbringers from Steam. Their support says to call SE, and since it's Steam I guess Lodestone isn't the right place for it.

I've tried both the keys in mog station but they give me an error. So I guess my next step is to call the 1-800 and make a new friend! Thank you everyone for the input!