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  1. #1
    Player
    Maverick2009's Avatar
    Join Date
    Jul 2019
    Posts
    3
    Character
    Xerxes Strider
    World
    Raiden
    Main Class
    Black Mage Lv 90

    Incessant Crashing from Fatal Error Directx 11000002

    I started playing FFXIV in March and I have constantly had to deal with crashes. I've encountered it with both dx9 and dx11 and recently it's gotten even more frequent to the point that I crash smack in the middle of dungeons multiple times in a day. Thanks to the server congestions lately, it also means that when I crash in the middle of a dungeon and want to get back in, I get to spend 40 minutes waiting because there's up to 1200 people in the queue to get in. I've exhausted all the options suggested on the forums and I'm all out of ideas. Hope someone can help.

    I would also like to point out that I have a dedicated GPU which is the sole GPU on which all my games are played (Nvidia GTX 960M)

    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Admin\Documents
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride *.local


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home Single Language 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
    SYSTEM_CPU Intel(R) Core(TM) i5-6300HQ CPU @ 2.30GHz (4 CPUs), ~2.3GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS 1.1.5
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 8065.258MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 12673.258MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 453.786GB SYSTEM_FREEDISC_SPACE 115.818GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 159.524GB
    SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 453.786GB SYSTEM_FREEDISC_SPACE 226.794GB
    SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.750GB SYSTEM_FREEDISC_SPACE 153.679GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS Intel(R) HD Graphics 530
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
    SYSTEM_GRAPHICS_MAKER Intel Corporation
    SYSTEM_GRAPHICS_VRAM 128.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 4032.629 MB
    SYSTEM_GRAPHICS_DAC Internal
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\ki127176.inf_amd64_86c658cabfb17c9c\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki127176.inf_amd64_86c658cabfb17c9c\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki127176.inf_amd64_86c658cabfb17c9c\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki127176.inf_amd64_86c658cabfb17c9c\igd12umd64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 23.20.0016.4973
    SYSTEM_GRAPHICS_DRIVER_DATE 2/28/2018 01:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 960M
    SYSTEM_GRAPHICS_DEVICE Unknown
    SYSTEM_GRAPHICS_CHIP GeForce GTX 960M
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 8088 MB
    SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_b67df4d626c9e7b6\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_b67df4d626c9e7b6\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_b67df4d626c9e7b6\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_b67df4d626c9e7b6\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3086
    SYSTEM_GRAPHICS_DRIVER_DATE 5/22/2019 01:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

    SYSTEM_GRAPHICS_PIXEL_SHADER
    SYSTEM_GRAPHICS_VERTEX_TEXTURE
    SYSTEM_SOUND Headset Earphone (HyperX 7.1 Audio)
    SYSTEM_SOUND_DEVICE_ID {A25EE8D0-AFFE-4E83-BEB8-59A6A4AFCB7D}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 4/11/2018 00:00:00
    SYSTEM_SOUND Speakers / Headphones (Realtek Audio)
    SYSTEM_SOUND_DEVICE_ID {EBA893B0-7461-43BD-A945-C901B9050C14}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8578
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 11/20/2018 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {33533AE0-B3F9-11E6-8001444553540000}
    SYSTEM_INPUT_NAME HyperX 7.1 Audio
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {7A73AEE0-4136-11E6-8003444553540000}
    SYSTEM_INPUT_NAME HIDI2C Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {3F553170-D1F5-11E7-8001444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse G402
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {3F5642E0-D1F5-11E7-8002444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse G402
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {3F5642E0-D1F5-11E7-8003444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse G402
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {3F5669F0-D1F5-11E7-8004444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse G402
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {335361F0-B3F9-11E6-8002444553540000}
    SYSTEM_INPUT_NAME HyperX 7.1 Audio
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {7A7A3E90-4136-11E6-8005444553540000}
    SYSTEM_INPUT_NAME Airplane Mode Switch
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {8CC7DAD0-CF75-11E6-8001444553540000}
    SYSTEM_INPUT_NAME HID-compliant consumer control device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    boot
    FINAL FANTASY XIV
    System Information
    Friends List
    Task Manager
    Steam
    MiniPlayer


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Adobe Flash Player 32 NPAPI
    MSI Afterburner 4.4.2
    Audacity 2.2.2
    Battle.net
    dBpoweramp
    Google Chrome
    HP Photo Creations
    Dell Product Registration
    Dell Help & Support
    K-Lite Mega Codec Pack 14.5.2
    MapleStory
    OBS Studio
    Open Broadcaster Software
    OpenAL
    OpenVPN 2.3.12-I602
    Overwolf
    PaperCut MF Client 15.1
    PPSSPP version 1.4
    Steam
    TechPowerUp GPU-Z
    Uplay
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Dropbox 20 GB
    Dropbox Update Helper
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    Port Forward Network Utilities
    Handelsbanken card reader
    Geeks3D FurMark 1.20.0.1
    Java 8 Update 211
    Betternet for Windows
    Lightshot-5.4.0.10
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Java Auto Updater
    Intel® Security Assist
    Dell Customer Connect
    Realtek Card Reader
    HP DeskJet 3630 series Help
    Intel(R) Chipset Device Software
    Google Update Helper
    Intel(R) Dynamic Platform and Thermal Framework
    Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
    BankID Security Application
    Microsoft Visual C++ 2005 Redistributable
    Intel(R) WiDi Software Asset Manager
    Office 16 Click-to-Run Extensibility Component
    Office 16 Click-to-Run Localization Component
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Intel(R) Wireless Bluetooth(R)
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Apple Software Update
    Dell Digital Delivery
    Adobe Refresh Manager
    Adobe Acrobat Reader DC
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    UpdateAssistant
    Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    HP Google Drive Plugin
    Apple Application Support (32-bit)
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    HP Dropbox Plugin
    Microsoft XNA Framework Redistributable 4.0 Refresh
    Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215
    Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Intel(R) Processor Graphics
    Realtek High Definition Audio Driver
    Intel® PROSet/Wireless Software
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    Streamlabs OBS 0.10.3
    Equalizer APO
    Logitech Gaming Software 8.96
    Macrium Reflect Free Edition
    Mozilla Firefox 67.0 (x64 en-GB)
    Mozilla Maintenance Service
    Microsoft Office 365 - en-us
    Microsoft Office 365 ProPlus - en-us
    RuneScape Launcher 2.2.4
    Logitech SetPoint 6.67
    Speccy
    Age of Empires® III: Complete Collection
    Swords and Sandals Classic Collection
    Terraria
    Fable - The Lost Chapters
    To the Moon
    Cortex Command
    The Stanley Parable
    Brothers - A Tale of Two Sons
    Democracy 3
    The Legend of Heroes: Trails in the Sky
    fault - milestone one
    Fable Anniversary
    Brawlhalla
    Higurashi When They Cry - Ch.1 Onikakushi
    The Way of Life Free Edition
    FINAL FANTASY XIV Online Free Trial
    Life is Strange™
    Rising Angels: Reborn
    If My Heart Had Wings
    A Bird Story
    Everlasting Summer
    Finding Paradise
    X-note
    fault - milestone two side:above
    Voices from the Sea
    An Octave Higher
    Blue Rose
    Always The Same Blue Sky...
    Season of 12 Colors
    Undertale
    Wish -tale of the sixteenth night of lunar month-
    STEINS;GATE
    Stardew Valley
    CUPID - A free to play Visual Novel
    Sepia Tears
    Lucy -The Eternity She Wished For-
    Golf With Your Friends
    World's Dawn
    Lucid9
    Regeria Hope Episode 1
    Flowers -Le volume sur printemps-
    Wander No More
    One Thousand Lies
    Avencast
    UNO
    Orwell
    Dota 2
    Tropico 4
    GRIS
    Recettear: An Item Shop's Tale
    Flower
    TAP-Windows 9.21.2
    TeamSpeak 3 Client
    WhoCrashed 6.01
    WinRAR 5.40 (64-bit)
    iTunes
    Intel(R) Management Engine Components
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    HP DeskJet 3630 series Basic Device Software
    Update for Windows 10 for x64-based Systems (KB4480730)
    Maxx Audio Installer (x64)
    Malwarebytes version 3.3.1.2183
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    Intel(R) ME UninstallLegacy
    Intel(R) Rapid Storage Technology
    Product Improvement Study for HP DeskJet 3630 series
    Product Registration
    Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24215
    Intel(R) Serial IO
    Bonjour
    Intel(R) WiDi
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Intel(R) Management Engine Components
    Microsoft Visual C++ 2005 Redistributable (x64)
    calibre 64bit
    Intel® Trusted Connect Service Client
    Dell Help & Support
    Intel(R) PRO/Wireless Driver
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
    Quickset64
    Intel(R) Chipset Device Software
    Intel® PROSet/Wireless WiFi Software
    Office 16 Click-to-Run Licensing Component
    Office 16 Click-to-Run Extensibility Component 64-bit Registration
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Intel(R) Rapid Storage Technology
    Intel(R) Serial IO
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
    Apple Application Support (64-bit)
    NVIDIA Ansel
    NVIDIA Control Panel 430.86
    NVIDIA Graphics Driver 430.86
    NVIDIA Optimus Update 37.0.0.0
    NVIDIA Install Application
    NVIDIA Display Container
    NVIDIA Display Container LS
    NVIDIA Display Watchdog Plugin
    NVIDIA Display Session Container
    NVIDIA Update Core
    Apple Mobile Device Support
    Dell Foundation Services
    Macrium Reflect Free Edition
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    Intel(R) Management Engine Components
    Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24215
    Update for Windows 10 for x64-based Systems (KB4023057)


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Common Files\Apple\Apple Application Support\distnoted.exe 00001900
    C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceHelper.exe 00001DC4
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00002340
    C:\Program Files (x86)\Skillbrains\lightshot\5.4.0.10\Lightshot.exe 00001B14
    C:\Program Files (x86)\Steam\GameOverlayUI.exe 00000560
    C:\Program Files (x86)\Steam\Steam.exe 00000D88
    C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00001E7C
    C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00001004
    C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\game\ffxiv_dx11.exe 000017D0
    C:\Program Files\Dell\Dell Foundation Services\DFS.Common.Agent.exe 000004A8
    C:\Program Files\iTunes\iTunes.exe 00001604
    C:\Users\Admin\AppData\Local\Discord\app-0.0.305\Discord.exe 00000E7C
    C:\Users\Admin\AppData\Local\slack\app-3.4.3\slack.exe 00000778
    C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000019F4
    C:\Windows\Explorer.EXE 00000E54
    C:\Windows\System32\DriverStore\FileRepository\ki127176.inf_amd64_86c658cabfb17c9c\igfxEM.exe 00000C40
    C:\Windows\System32\GameBarPresenceWriter.exe 00002B7C
    C:\Windows\System32\RuntimeBroker.exe 00002548
    C:\Windows\System32\smartscreen.exe 000029F4
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001B58
    C:\Windows\TEMP\DPTF\esif_assist_64.exe 000014C4
    C:\Windows\system32\ApplicationFrameHost.exe 00002AE8
    C:\Windows\system32\DllHost.exe 00002550
    C:\Windows\system32\SettingSyncHost.exe 00002950
    C:\Windows\system32\conhost.exe 00000CE4
    C:\Windows\system32\msinfo32.exe 000012C4
    c:\program files\macrium\common\reflectmonitor.exe 00001908
    c:\program files\macrium\common\reflectui.exe 000018A0
    c:\windows\system32\sihost.exe 00000BB0
    c:\windows\system32\svchost.exe 0000062C
    c:\windows\system32\taskhostw.exe 00000CA0
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    Last edited by Maverick2009; 07-09-2019 at 05:24 AM.