We need a grace period after a disconnect.

[Crystal_Raven]

Considering the expansion is still new, very populated servers are having disconnecting issues as always.

It would be nice to have 2 or 3 minute grace period for people who disconnect. And what I mean by that is if you disconnect and you try to log back in, you bypass the queue. I was in Praetorium, almost done with it aaand disconnected. Lost the run, queue of 400, can't get back in, about an hour of my time wasted because I got disconnected at the end of it. This is not OK.

A grace period would be nice to have to prevent bs like this.

[MsQi]

I don't know if they can detect an accidental disconnect vs intentional. I don't think they can just let you in if the server is truly crowded.
They might be able to do something where they hold your spot open but they wouldn't want to do that for all disconnects if they can't tell the difference and the server is crowded.

[Vanitas]

Even if they could detect such a thing as nice as that would be it would only lengthen the queue for everyone else and that wouldn't be fair for the people who've been waiting in line for over a literal hour.

[Crystal_Raven]

Even if they could detect such a thing as nice as that would be it would only lengthen the queue for everyone else and that wouldn't be fair for the people who've been waiting in line for over a literal hour.

It's not exactly fair that we get an hour of our time wasted because the server can't handle this many people reliably so it randomly causes disconnects to happen. Then we spend half an hour to an hour in the queue only to potentially get disconnected again.

No one will give me or anyone else that hour back that we lost because of game issues.

[lunarmiles]

I think this is why they may want to have people move to servers that aren't completely and utterly full. Queues don't seem to be a problem if you're not on a server that's overloaded to the brim...

Though, considering the way people moved with the last rebalance...I doubt even another rebalance would do much unless they decide to spread people out and disable transfers for a few months.

[Vanitas]

It's not exactly fair that we get an hour of our time wasted because the server can't handle this many people reliably so it randomly causes disconnects to happen. Then we spend half an hour to an hour in the queue only to potentially get disconnected again.

No one will give me or anyone else that hour back that we lost because of game issues.

Yes I get it I agree with you it sucks. In a perfect world launches to a hyper popular mmo are super smooth as butter, no one ddoses the hell out of it and all the servers are perfectly balanced with instant login queues. But alas these are the cards we are dealt and I just feel like that idea screw over more people than helps. /shrug

[Tempest222]

That’ll just slow queues down even more, and I’ve waited upwards of an hour during prime play time. I doubt there is a way to discern an intentional vs accidental disconnect, and if they hold every disconnected spot open for 2-3 minutes just in case that’s just going to mess things up even more and leave everyone waiting longer.

It’s obviously not ideal that we have these queues and, but it will die down within a few weeks. We just have to make it through the super congested time right after the expansion launch.

[Crystal_Raven]

That’ll just slow queues down even more, and I’ve waited upwards of an hour during prime play time. I doubt there is a way to discern an intentional vs accidental disconnect, and if they hold every disconnected spot open for 2-3 minutes just in case that’s just going to mess things up even more and leave everyone waiting longer.

It’s obviously not ideal that we have these queues and, but it will die down within a few weeks. We just have to make it through the super congested time right after the expansion launch.

I'm sorry but this is a subscription based game. I am PAYING to play this. Having my time wasted along with god knows how many other people that lose progress due to disconnects is not acceptable.

In a F2P mmo, fine, it's F2P. But this is not free to play is it.

I've barely been able to play a few hours at most since Early Access went live because first, their cap to 90FPS caused DX11 crashes for a lot of people which there is a thread about in technical support and it's the reason why it was reverted, so that in itself cost me pretty much the entirety of EA.

Second, after their latest hotfix, I am now disconnecting constantly. The SHB release was a few days ago, my game ran perfectly fine even during prime time hours, until their latest hotfix on the 4th of july.

And for all of this, everyone that has been having these issues and unable to use the product we paid for and still pay monthly for, we will not get any compensation for mistakes that belong to SE, not us.

I don't know about you, but that is completely unacceptable. That is the most frustrating part in all of this. For all the problems we've had because of THEIR update not being tested properly, we lost time we paid for, we couldn't access an early access timespan we paid to get into, and even now, others and myself are paying for a subscription that we cannot use because the servers are so unstable. And there will be no compensation given for things that are caused by SE.



How would you like it if you buy a TV subscription to your favorite show, I will break it with a sledgehammer for a week, then fix it but in the process make the connection as shoddy as possible.

You wouldn't be happy now would you?

[Stirix]

Problems happen and yeah they are not fair. But this is not limited to ffxiv, i have played a lot of mmo's sub and f2p and i have never seen a single game have a problem free launch.

As for testing it properly, a test on a testing server vs pushing it to multiple servers with tens of thousands of players are two very different things. On a test server a new expansion can run absolutely perfectly with no errors, but then when pushed to live servers that changes. They cannot test players machines, data transfer between themselves and their customers, how the code will hold up against full server loads, every combo of graphics cards cpu's ect.

It is literally impossible to test every single way that something could go wrong just testing from their end. The only way to do it is if every player to agree to test the build before launch and submit any bugs they find so everything could be fixed before launch, and that would never happen since only a small percentage would be willing.

I can't say i liked the dx11 bug myself, had to run in dx9 with the occasional crash due to it followed by giant queues when logging back in, but since i know how things work on an mmo launch i didn't get too worked up about it.

As for the whole no compensation bit you are raging about, that big terms and conditions thing that everyone just agrees to without reading it, i suggest you read it. You AGREED when accepting it that you are not entitled to any compensation for stuff like this. Find the relevant section below.


11.1 Indemnification. You agree to indemnify and hold harmless Square Enix and its parent, subsidiaries, affiliates, partners, officers, employees and agents from any claim, demand, or loss (including reasonable attorney's fees and court costs) incurred due to your usage of the Game, your engagement in Prohibited Activities, and/or arising out of or related to content you submit, post, link to, transmit, or make available through the Game, your violation of this User Agreement, or your violation of any rights of another User.


Any claim, demand or loss. By agreeing to them terms you are agreeing that square are not responsible for any losses you incur, that includes financial ones from sub time paid for during which you cannot access the game.