DX 11 crashes when using summoning bell

[xeno777]

since patch earlier have crashed 3 times when opening the summoning bell, twice near my house, once in crystarium, anyone else having an issue like this, have had no crashes prior to the patch. https://imgur.com/a/6iu1k8H is the error i am getting

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Is this the only place you've experienced the error? Does it occur every time you try to use the summoning bell?

If so, you may want to try a reinstall of the game. When you do, make sure to remove the locally-saved data folder (located My Documents > My Games > Final Fantasy XIV). Be sure to make a backup of this just in case it doesn't resolve the issue.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Artorell]

I'm on PS4 and this is happening to me to just today though it's happened 4 times.

[Doozer]

I had this happen just once today. I logged in after an unusual super long loading screen (like 2 minutes maybe), went to talk to my retainers, clicked one and they didn't show up. After sitting there locked in that interaction for about 10 seconds it said something like "unable to view scene" (I didn't get a screenshot and it was quite a few hours ago) and then it exited the entire summoning bell menu. When I went to interact with the summoning bell again I got the error and crashed.