Cutscene audio issues

[Ambulance]

When watching cut scenes the voices are muffled and echoing. Very frustrating.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Meyer\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local;<local>


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SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 10/03/13 15:40:29 Ver: 15.04
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SYSTEM_DIRECTX_VERSION DirectX 12
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SYSTEM_GRAPHICS_DAC Integrated RAMDAC
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SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3086
SYSTEM_GRAPHICS_DRIVER_DATE 5/21/2019 19:00:00
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3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headset Earphone (2- SteelSeries Arctis 7 Chat)
SYSTEM_SOUND_DEVICE_ID {14E66B05-C2D1-47F5-A72C-350AD7AB343B}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/14/2018 00:00:00
SYSTEM_SOUND Realtek Digital Output(Optical) (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {03B4C81A-126C-41A9-B515-CD3EBEEADB32}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6853
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/5/2013 00:00:00
SYSTEM_SOUND Speakers (Steam Streaming Speakers)
SYSTEM_SOUND_DEVICE_ID {564D6FC8-C9D4-4D9D-9C5E-757EC2E0D13A}
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SYSTEM_SOUND_DRIVER_VERSION
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/20/2017 00:00:00
SYSTEM_SOUND Monitor (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {9085C714-E016-4E74-880D-B585262CCAFD}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6853
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/5/2013 00:00:00
SYSTEM_SOUND Speakers (Steam Streaming Microphone)
SYSTEM_SOUND_DEVICE_ID {A17D2D16-4DED-4017-98E3-32F97F00DFD6}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingMicrophone.sys
SYSTEM_SOUND_DRIVER_VERSION
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/28/2017 00:00:00
SYSTEM_SOUND ASUS VS247 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {B2849D57-6A1E-45EF-A47A-5124B1B72487}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
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SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND Headset Earphone (2- DUALSHOCK®4 USB Wireless Adaptor)
SYSTEM_SOUND_DEVICE_ID {DB26C52C-9ADF-4E6C-9104-AA2B7F9671D8}
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SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/14/2018 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {DB41EBD5-2CF2-4C9C-8283-CC1A74460CB9}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6853
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/5/2013 00:00:00
SYSTEM_SOUND Headphones (2- SteelSeries Arctis 7 Game)
SYSTEM_SOUND_DEVICE_ID {EC5CB6C9-9795-4823-8390-6C0678755394}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/14/2018 00:00:00
SYSTEM_SOUND Speakers (Mobiola Wave Audio Device (WDM))
SYSTEM_SOUND_DEVICE_ID {F5AB8FC6-9FAD-48CE-B795-5E1A5B4637E9}
SYSTEM_SOUND_DEVICE_NAME mobiolawave.sys
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SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/26/2010 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
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SYSTEM_INPUT {E47F9940-770B-11E3-8001444553540000}
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SYSTEM_INPUT {E47FC050-770B-11E3-8002444553540000}
SYSTEM_INPUT_NAME Razer Naga
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {23DD66D0-A600-11E3-8001444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {248AE750-2D1B-11E8-8001444553540000}
SYSTEM_INPUT_NAME SteelSeries Arctis 7
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E47FC050-770B-11E3-8003444553540000}
SYSTEM_INPUT_NAME Razer Naga
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E47FE760-770B-11E3-8004444553540000}
SYSTEM_INPUT_NAME Razer Naga
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B17C6FE0-A600-11E3-8001444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {248AE750-2D1B-11E8-8002444553540000}
SYSTEM_INPUT_NAME SteelSeries Arctis 7
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B2AFE6D0-A600-11E3-8002444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B2B00DE0-A600-11E3-8003444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EBF01410-BCB9-11E6-8001444553540000}
SYSTEM_INPUT_NAME DUALSHOCK®4 USB Wireless Adaptor
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 14 SYSTEM_GAMEPAD_FOV 1


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Settings
Voice audio in cutscenes - Page 2 - Google Chrome
#screenshots - Discord
Sticky Notes
Movies & TV
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Store
Microsoft Store
Movies & TV
Settings


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CyberLink Power2Go 8
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UE4 Prerequisites (x64)
CyberLink Power2Go 8
FINAL FANTASY XIV - A Realm Reborn
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Microsoft Visual C++ 2005 Redistributable
League of Legends
InstallRoot
CAM
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
HP Update
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
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Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610
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Adobe Refresh Manager
Adobe Reader XI (11.0.23)
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Corsair Headset Software
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Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Google Talk Plugin
Intel(R) SDK for OpenCL - CPU Only Runtime Package
AutoHotkey 1.1.22.03
Guild Wars 2
Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
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Mozilla Maintenance Service
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Microsoft Office Professional Plus 2016 - en-us
Intel(R) Network Connections 18.1.59.0
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Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Intel(R) Network Connections 18.1.59.0
Java SE Development Kit 8 Update 151 (64-bit)
Logitech Gaming Software
Microsoft Visual C++ 2005 Redistributable (x64)
Intel(R) Rapid Storage Technology
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Silverlight
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Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
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Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
Update for Windows 10 for x64-based Systems (KB4023057)
NVIDIA Ansel
NVIDIA Control Panel 430.86
NVIDIA Graphics Driver 430.86
NVIDIA GeForce Experience 3.19.0.94
NVIDIA Optimus Update 37.0.0.0
NVIDIA PhysX System Software 9.19.0218
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DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.16
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
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NVAPI Monitor plugin for NvContainer
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NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
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NVIDIA Virtual Host Controller
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NVIDIA ShadowPlay 3.19.0.94
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
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HP ENVY 5530 series Basic Device Software
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Security Client
Bonjour
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24215


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\ASUS\AI Suite III\Remote GO!\AssistTools\WiFile\WiFileTransfer.exe 000223C4
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000203BC
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe 00022474
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00020108
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00021DB8
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00019E88
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 00022A18
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00020C04
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 0001FD38
C:\Program Files\WindowsApps\Microsoft.MicrosoftStickyNotes_3.6.75.0_x64__8wekyb3d8bbwe\Microsoft.Notes.exe 0001F940
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11905.1001.4.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000223F0
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19061.410.0_x64__8wekyb3d8bbwe\YourPhone.exe 0001E79C
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19031.11411.0_x64__8wekyb3d8bbwe\Video.UI.exe 0001FC88
C:\Users\Meyer\AppData\Local\Akamai\netsession_win.exe 000222F4
C:\Users\Meyer\AppData\Local\Discord\app-0.0.305\Discord.exe 00022B6C
C:\WINDOWS\Explorer.EXE 000213A8
C:\WINDOWS\System32\svchost.exe 0001EB54
C:\WINDOWS\system32\ApplicationFrameHost.exe 00022388
C:\WINDOWS\system32\DllHost.exe 00022134
C:\WINDOWS\system32\MicrosoftEdgeSH.exe 0001DCA0
C:\WINDOWS\system32\SettingSyncHost.exe 0001E968
C:\WINDOWS\system32\backgroundTaskHost.exe 0001ED3C
C:\WINDOWS\system32\browser_broker.exe 00021D10
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C:\Windows\System32\SecurityHealthSystray.exe 0001DB84
C:\Windows\System32\smartscreen.exe 0002201C
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 0001C9B0
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00022598
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 0001F0E8
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0001F14C
E:\Anti-Malware\mbamtray.exe 0001CA58

[Dynratygus]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

How long have you been experiencing this issue? Does the game's audio sound muffled when headphones are attached? i If you are using headphones, what kind are you using? Have you tried to update the sound drivers?


Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Ambulance]

It started 2 days ago, and the game audio is great I just can't hear the voice acting clearly. I know they are talking because they are very quiet and echo-y sounding in the background. I have tried to update the sound drivers. I am using SteelSeries Artics 7