Directx Fatal Errors

[Foxypuff]

I have the infamous plague that is of Directx fatal errors (100002 I think) I've used Directx 9 since and I have had little to no problems with it. However, with dropped support, I don't know if it's a viable option anymore after having seen a graphic glitch and then an unexpected error when loading a cutscene, so I had to swap back to 11 where the crashes still seem to be happening. The crashes seem to be random but I think it may have a bit of an unstable load as it has crashed multiple times while I'm moving about. It has crashed in places where I get some sort of weird blinking in game as well.

Only other programs I usually have running while playing are Chrome and Discord, with the overlay turned off (though I may have some background Window apps open).

For performance reasons since I use an Intel laptop, I use custom settings close to normal laptop preset settings.

Edit: I decided to swap back to 9 for now to see how things go with this since the fatal errors were getting to be too much for me.

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz (8 CPUs), ~1.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS V2.02
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8067.598MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 12051.465MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.397GB SYSTEM_FREEDISC_SPACE 728.770GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) UHD Graphics 620
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4033.799 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_4b34c18659561116\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_4b34c18659561116\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_4b34c18659561116\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_4b34c18659561116\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.20.0100.6576
SYSTEM_GRAPHICS_DRIVER_DATE 2/6/2019 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio(SST))
SYSTEM_SOUND_DEVICE_ID {4DAF2AB2-6C5D-4764-8B05-AA6939580CBB}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8581
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/27/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A46CCE00-11CE-11E9-8008444553540000}
SYSTEM_INPUT_NAME Acer Airplane Mode Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A46CCE00-11CE-11E9-8004444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A46CCE00-11CE-11E9-8006444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {582115B0-57D3-11E9-8001444553540000}
SYSTEM_INPUT_NAME Microsoft Nano Transceiver 1.1
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5822EA70-57D3-11E9-8002444553540000}
SYSTEM_INPUT_NAME Microsoft Nano Transceiver 1.1
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5823ADC0-57D3-11E9-8003444553540000}
SYSTEM_INPUT_NAME Microsoft Nano Transceiver 1.1
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0

-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Advanced SystemCare 12
Avast Free Antivirus
Belarc Advisor 8.6b
Driver Booster 6
IObit Software Updater
K-Lite Codec Pack 7.0.0 (Standard)
Mozilla Firefox 67.0.1 (x86 en-US)
Nexon Launcher
OpenAL
Smart Defrag 6
Steam
FINAL FANTASY XI
Intel Driver && Support Assistant
Intel(R) Chipset Device Software
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.21.27702
Minecraft
Qualcomm Atheros 11ac Wireless LAN Installer
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.21.27702
Paint XP version 1.1
Intel(R) Trusted Connect Services Client
FINAL FANTASY XIV ONLINE
Lightshot-5.4.0.35
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Acer Jumpstart
Acer Configuration Manager
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.21.27702
Microsoft VC++ redistributables repacked.
Realtek Card Reader
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
PlayOnline Viewer
Realtek Ethernet Controller Driver
Acer Collection
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Amazon
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Intel(R) Trusted Connect Service Client x86
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft XNA Framework Redistributable 4.0 Refresh
Intel® Driver & Support Assistant
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.21.27702
Mozilla Maintenance Service
Terraria
Spore
Spore: Creepy & Cute Parts Pack
Space Engineers
Spore: Galactic Adventures
Slime Rancher
Borderlands 2
Vulkan Run Time Libraries 1.0.54.1
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.21.27702
Intel(R) Management Engine Components
Acer UEIP Framework
Acer Care Center
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Intel(R) Management Engine Driver
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Rapid Storage Technology
Intel(R) Rapid Storage Technology
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Qualcomm Atheros Bluetooth Installer (64)
Microsoft VC++ redistributables repacked.
Acer Quick Access
Intel(R) Chipset Device Software
Free Opener
Intel(R) Trusted Connect Service Client x64
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Intel(R) Computing Improvement Program
Intel(R) Management Engine Components
Intel(R) ME UninstallLegacy
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.21.27702
Update for Windows 10 for x64-based Systems (KB4023057)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Intel\Driver and Support Assistant\DSATray.exe 0000311C
C:\Program Files (x86)\Skillbrains\lightshot\5.4.0.35\Lightshot.exe 00002488
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000010B0
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001714
C:\Program Files\AVAST Software\Avast\AvastUI.exe 00002620
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 00002A14
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 000020BC
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 000019C8
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19061.410.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001ECC
C:\Users\mc-mi\AppData\Local\Discord\app-0.0.305\Discord.exe 00002CE8
C:\Users\mc-mi\AppData\Local\Google\Chrome\Application\chrome.exe 0000347C
C:\WINDOWS\Explorer.EXE 00001954
C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_4b34c18659561116\igfxEM.exe 000016BC
C:\WINDOWS\system32\ApplicationFrameHost.exe 00001D9C
C:\WINDOWS\system32\DllHost.exe 00002A68
C:\WINDOWS\system32\SettingSyncHost.exe 00002054
C:\WINDOWS\system32\sihost.exe 00001460
C:\WINDOWS\system32\svchost.exe 00001070
C:\WINDOWS\system32\taskhostw.exe 00000DB4
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000017BC
C:\Windows\System32\CompPkgSrv.exe 0000313C
C:\Windows\System32\RuntimeBroker.exe 000018AC
C:\Windows\System32\SecurityHealthSystray.exe 000021E0
C:\Windows\System32\smartscreen.exe 00003890
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 0000283C
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000027A8
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00000AD8
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000013E4
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000134C

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

You system report only lists the Integrated Intel Graphics. Is this the GPU you are using to play the game? If the correct one isn't being listed, can you provide which one you are using?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Foxypuff]

I'm not a tech nerd so I have no idea how to even do a proper system report.

[Dynratygus]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.


Please use the following instructions to access a system report:


Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'


Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Foxypuff]

I've edited my first post with more info.

[Einmimiria]

Thank you for the reply Foxypuff.

It looks like your integrated graphics is the main graphics card on your PC. Unfortunately, integrated graphics aren't officially supported for the game. This may be why you are running into issues. If DX9 mode continues to work for you, then there is no reason to switch to something else. Just be aware that this API isn't supported anymore and you may run into issues later down the line.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.