Bought optional item and did not receive it in-game

[Moofey]

The other day I bought an optional item from the mogstation. It's been over 24 hours and the item has not arrived in my mogmail in-game.

Prerequisites:

• The item was bought on the same service account that I was trying to receive it on
• I have tried using Reward/Purchase delivery request multiple times

For anyone from SE looking at this the inquiry number is 19070 2001 4174 8578

Update: Apparently it waited for me to complain about it in public to come through. Still it took over 24 hours.