Ejected from queue for "inactive account" when account is active

[whyami]

Date & Time: 8:20PM CST
Frequency: On login
World name: Midgardsormr
Character name: Garden Gnome
Party or solo: Solo
Area and coordinates: Limsa Lominsa Lower Decks
Steps:
1. Attempt to login, wait in queue
2. Queue stops at 977 with an error message stating that the account either needs to re-subscribe or buy the latest expansion to log in
3. Check MogStation for account status; Shadowbringers is registered to the account and subscription is current

Connection Specs
- Type of internet connection/provider: XFinity

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


Laptop Model Name: Macbook Pro (15-inch, 2017)
Laptop Model Number: A1707 (EMC 3162)

Browser Information
- Name and version of the browser currently in-use: Google Chrome

Error message:

https://i.imgur.com/NfsPBqd.png

Confirmation of account status:

https://i.imgur.com/2thrL6N.png

https://i.imgur.com/83Ngm34.png