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Thread: Live Chat?

  1. #1
    Player
    Zaphre's Avatar
    Join Date
    Jun 2018
    Posts
    2
    Character
    Zaphre Gall
    World
    Behemoth
    Main Class
    Arcanist Lv 70

    Live Chat?

    I opened a ticket and i got this answer:

    Greetings,

    As this issue is more complicated and may take additional time to explain via email, please contact the SQUARE ENIX Support Center either via phone or live chat in order for us to expedite our assistance.

    Chat Support <Toll Free>
    To contact our Chat Support Team, please return to the SQUARE ENIX Support Center website and create a new ticket for your issue. Select the "Chat Support" option, and this will connect you directly to an agent that will be able to assist you.

    Phone Support
    To contact our Phone Support Team, please use the phone number listed below.
    For faster service when calling, please make sure you have the following information:
    - Ticket Number (located in the subject of this email)

    SQUARE ENIX Support Center: (310) 846 - 0345*
    * Please note that this is not a toll-free number. If you would like to contact us toll-free, please use our chat service.

    NOTE: Live service is available Monday through Friday, 9:00 - 18:00 (Pacific Time) (Excluding holidays)

    Thank you,
    Agent
    SQUARE ENIX Customer Support
    I can´t use the phone, but i also can´t find anywhere on the support site the option to live chat.

    Need help
    (0)

  2. 07-04-2019 07:14 AM

  3. #2
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    To contact the North American Support Center over chat please use the following link:

    https://support.na.square-enix.com/c...&p=2&c=3&sc=18

    Follow the on screen prompt as you fill out the form. This will lead to a page where you can select to go to chat support.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)