Random crash: xaudio2_9.DLL

[Cheleus]

Date & Time: 3.7.2019
Frequency: Once
World name: Shiva
Character name: Nuava Eruni
Monster name: Anchag
Class/Level: Dancer, 67
Party or solo: Party
Area and coordinates: Amdapor Keep (Hard)
Steps:
1. Entered the boss fight and after a moment the game crashed, giving the error below. (I have no idea where it grabbed the date to the error from since that's over two weeks off from the PC's time.)

An unexpected error has occurred. Exiting FINAL FANTASY XIV.
2019-06-21_20:38

xaudio2_9.DLL+32595
xaudio2_9.DLL+29835
xaudio2_9.DLL+1B4E2
xaudio2_9.DLL+157F9
xaudio2_9.DLL+14413
xaudio2_9.DLL+1523C
xaudio2_9.DLL+15E71
KERNEL32.DLL+17974



■ PC Specs

-=-=-=-=- System Information -=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (17763.rs5_release.180914-1434)
SYSTEM_CPU AMD FX(tm)-8350 Eight-Core Processor (8 CPUs), ~4.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 09/16/13 19:31:10 Ver: 04.06.05
SYSTEM_LANGUAGE suomi (Regional Setting: suomi)
SYSTEM_MEMORY 16282.980MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18714.980MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 118.740GB SYSTEM_FREEDISC_SPACE 10.677GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.693GB SYSTEM_FREEDISC_SPACE 228.144GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.692GB SYSTEM_FREEDISC_SPACE 342.886GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 660 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 660 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 1998.250 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8141.490 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1200 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_edcffbdd101bbe5b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_edcffbdd101bbe5b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_edcffbdd101bbe5b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_edcffbdd101bbe5b\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1917
SYSTEM_GRAPHICS_DRIVER_DATE 2/20/2019 03:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 660 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 660 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 1998.250 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8141.490 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1200 x 1920 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_edcffbdd101bbe5b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_edcffbdd101bbe5b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_edcffbdd101bbe5b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_edcffbdd101bbe5b\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1917
SYSTEM_GRAPHICS_DRIVER_DATE 2/20/2019 03:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headphones (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {3C234374-385E-44D4-9169-9CA7FE4682A3}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7023
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/21/2013 00:00:00

[Dynratygus]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.


I apologize for the delay in our response to your concern. How long have you been experiencing this crash? Does it only happen during this particular boss fight?


Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Aleo]

Hello, I have also had this issue twice since shadowbringers patch 5.0, both times during instanced battle content (lakeland msq instance laxan loft one, and titania battle), I have the same sound configuration.

(Random crash: xaudio2_9.DLL)

SYSTEM_SOUND Headphones (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {503B3C23-DCAB-4A30-AA54-9482254A9D5E}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8158
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/16/2017 00:00:00

[kartana]

I just had this happen for the first time while the screen was going dark to play a cut scene.

Hello, I have also had this issue twice since shadowbringers patch 5.0, both times during instanced battle content (lakeland msq instance laxan loft one, and titania battle), I have the same sound configuration.

(Random crash: xaudio2_9.DLL)

SYSTEM_SOUND Headphones (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {503B3C23-DCAB-4A30-AA54-9482254A9D5E}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8158
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/16/2017 00:00:00

Where did you get that crash report from?

[Dynratygus]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Aleo, what have you tried to alleviate the problem? Have you tried to update the sound drivers?

Kartana, to get a system report, please do the following:

-go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

What have you tried to alleviate the issue?


Thank you for visiting the Final Fantasy XIV Technical Support Forums.