Crashing only in Shadowbringers areas

[tommyboy11111111]

I am having severe crashing issues in Shadowbringers areas only. Sometimes the game will stutter for a second and then close with no error message, and sometimes it will freeze and show an error message very similar to the ones posted in the DX11 error thread and not close until I click the prompt. I have no problems launching the game, but I can't stay in Shadowbringers areas for more than a couple minutes before crashing. I have not crashed in non-Shadowbringers areas at all. This issue did not appear until today and I've been playing since the start of Early Release without changing any settings. Running in DX11.

Connection: Cox Cable 100mbs

Date of issue: 6/30/19
Time of issue: All day
Frequency: Always
World name: Excalibur
Character name@Home World name: Tom Wilson
Class/Level: All jobs 70+
Party or solo: Any
In-game time: Any
Area and coordinates: All Shadowbringers areas

Steps:
1. Enter a Shadowbringers area
2. Wait



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[Dynratygus]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Please make sure to disable any overlays. Does the crash happen when any other program is running in background? Could you try doing a cleanboot?Open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[tommyboy11111111]

I don't have any overlays, and no background processes have changed since before this started happening. Clean boot did not work. However, I found that it only happens when running the game in DX11. I'm able to play more or less fine in DX9.

[Dynratygus]

Thank you for the reply.

The crash could be be caused by the 90fps cap placed in game. This has created an issue with players with high refresh rate monitors.
More details regarding this can be seen here:

https://na.finalfantasyxiv.com/lodes...233685e76fa452


The problem is currently being looked into. A work around would be to play the game on DirectX 9 (no longer supported).


Thank you for visiting the Final Fantasy XIV Technical Support Forums.