Japaness error message after hitting "Play" button

[Lee-Cer]

As the error is in Japanese I am unsure what it's telling me. It does seem to list some files so there may be an issue with the files in some way. I did have internet issues while downloading the patch so maybe that made errors occur?

Files listed in order shown:

ffxiv_dx11.exe+2EC543
ffxiv_dx11.exe+2EA234
ffxiv_dx11.exe+8D7C8
ffxiv_dx11.exe+5802F
ffxiv_dx11.exe+11A1F6F
KERNEL32.DLL+14034
ntdll.dll+73691

I at least checked the mogstation to see that it acknowledges I have early access as well which it does.

Edit: Checked DirectX as that seemed like the files may refer to it, I have DirectX 12 so that may be the issue. I did play FFXIV not to long ago on my computer however and I dont' know if I have DirectX 12 then since that apparently is set to update with windows.

[Dynratygus]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

How long have you been having this issue? Does the crash happen when other programs are being running in the background? Does it crash when there are any overlays? Also what have you tried to alleviate the issue?

Hope to see you online!

[Lee-Cer]

I found the "Thread: no issues prior to early release, now dx11 errors" which seemed to have others with the same files at least being listed on their errors so I tried some things suggested there

I did find that using DirectX 9 allowed me to play the game fine for about half an hour. I did not have a crash in that time, I simply log off. I did have no sound for that time. I tried just now to log in with just DirectX 9 and I was able to get to running around as my character and I had sound this time.

I could not figure out how to change frame rates on my computer so I have no idea currently if such a change would help.

I did try to log in with DirectX 11 today (July 2 2019) and I got the previously mentioned error still even

I listed my computer specs in the above mentioned thread but I'll list them here again.

I was able to play just fine before early access but I have been having issues since trying to play which was on the 30th as that is when I had time to.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\93EMS\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz (12 CPUs), ~2.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS GL703GE.315
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16238.707MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18670.707MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 237.422GB SYSTEM_FREEDISC_SPACE 125.809GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.512GB SYSTEM_FREEDISC_SPACE 931.261GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) UHD Graphics 630
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8119.354 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (120Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_28d80681d3523b1c\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_28d80681d3523b1c\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_28d80681d3523b1c\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_28d80681d3523b1c\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.20.0100.6446
SYSTEM_GRAPHICS_DRIVER_DATE 11/18/2018 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 12140 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvam.inf_amd64_9b1341e92276ee7c\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvam.inf_amd64_9b1341e92276ee7c\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvam.inf_amd64_9b1341e92276ee7c\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvam.inf_amd64_9b1341e92276ee7c\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 24.21.0013.9924
SYSTEM_GRAPHICS_DRIVER_DATE 9/4/2018 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {ECB25625-159D-4CC9-BD71-B8C071C46F94}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.8683.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/16/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FD253780-8F6E-11E9-8002444553540000}
SYSTEM_INPUT_NAME ROG Gladius II
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FD251070-8F6E-11E9-8001444553540000}
SYSTEM_INPUT_NAME ROG Gladius II
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 9 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B63E1980-8EA2-11E9-8001444553540000}
SYSTEM_INPUT_NAME ASUS Wireless Radio Control
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B64C7160-8EA2-11E9-8003444553540000}
SYSTEM_INPUT_NAME ITE Device(8910)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B63E4090-8EA2-11E9-8002444553540000}
SYSTEM_INPUT_NAME ITE Device(8910)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B64CBF80-8EA2-11E9-8004444553540000}
SYSTEM_INPUT_NAME ITE Device(8910)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B64CBF80-8EA2-11E9-8006444553540000}
SYSTEM_INPUT_NAME ITE Device(8910)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B64CE690-8EA2-11E9-8008444553540000}
SYSTEM_INPUT_NAME ITE Device(8910)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B64D0DA0-8EA2-11E9-800B444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Japaness error message after hitting "Play" button - Reply to Topic - Google Chrome


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

GameFirst V
Google Chrome
Norton Security Online
NVIDIA Stereoscopic 3D Driver
Steam
Intel(R) Wireless Bluetooth(R)
AURA Service
ASUS Aac_NBDT HAL
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Intel® PROSet/Wireless Software
ROG Aura Core Component
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
ASUS AURA Display Component
Microsoft SQL Server Compact 3.5 SP2 ENU
ASUS MB Peripheral Products
ASUS Keyboard HAL
ASUS GiftBox Service
ASUS AURA Headset Component
Intel(R) Chipset Device Software
Realtek Card Reader
Google Update Helper
Intel(R) Dynamic Platform and Thermal Framework
Intel(R) Trusted Connect Services Client
ASUS PTP Driver
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005
Realtek Ethernet Controller Driver
GameFirst V
AURA Service
WinFlash
ASUS Device Activation
ASUS Update Helper
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
XSplit Gamecaster
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
ASUS Mouse HAL
Asus Sonic Radar 3
Microsoft VC++ redistributables repacked.
Intel(R) Trusted Connect Service Client x86
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005
Microsoft XNA Framework Redistributable 4.0 Refresh
Asus Sonic Studio 3
ASUS Hello
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
ASUS Live Update
Windows Driver Package - ASUSTek COMPUTER INC. (AsusPTPDrv) HIDClass (10/25/2017 11.0.0.21)
CCleaner
Stardew Valley
My Time At Portia
ASUS Aac_NBDT HAL
Asus AudioCaptureNotificationConfigurator
ASUS Keyboard HAL
ASUS Mouse HAL
Intel(R) Management Engine Components
Intel(R) Rapid Storage Technology
Update for Windows 10 for x64-based Systems (KB4480730)
Asus ProductDaemonSetup
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Rapid Storage Technology
Microsoft VC++ redistributables repacked.
Asus ApoDispatchConfigurator
Intel(R) Management Engine Driver
Asus NahimicSettingsConfigurator
Asus ProfileSwitcherCleanup
Intel(R) PRO/Wireless Driver
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Asus SonicStudio3Setup
Intel® PROSet/Wireless WiFi Software
Intel(R) Serial IO
ASUS AURA Headset Component
Asus SonicMapperConfigurator
Intel(R) Management Engine Components
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Asus DeviceRoutingConfigurator
ASUS AURA Display Component
NVIDIA Ansel
NVIDIA 3D Vision Driver 399.24
NVIDIA Control Panel 399.24
NVIDIA Graphics Driver 399.24
NVIDIA GeForce Experience 3.11.0.73
NVIDIA Optimus Update 31.0.1.0
NVIDIA PhysX System Software 9.17.0524
NVIDIA Update 31.0.1.0
NVIDIA SHIELD Streaming
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.11.0.73
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.02.2
Intel(R) Management Engine Components
ASUS MB Peripheral Products
Intel(R) Chipset Device Software
Intel(R) Trusted Connect Service Client x64
ROG Gaming Center
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
ASUS Aura SDK
Microsoft SQL Server Compact 3.5 SP2 x64 ENU
Asus SonicRadar3Setup
Update for Windows 10 for x64-based Systems (KB4023057)
Intel(R) Serial IO


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00001FD4
C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe 000026E8
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000003E0
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 0000306C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001D28
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 000010C8
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00002CBC
C:\Program Files\Windows Defender\MSASCuiL.exe 00002F98
C:\Program Files\WindowsApps\B9ECED6F.ASUSBatteryHealthCharging_1.0.7.0_x86__qmba6cd70vzyy\ASUS Battery Health Charging\BhcMgr.exe 00001FC8
C:\Program Files\WindowsApps\B9ECED6F.ASUSKeyboardHotkeys_1.0.10.0_x86__qmba6cd70vzyy\ATK Package\HControl.exe 00003418
C:\Program Files\WindowsApps\B9ECED6F.ROGAuraCore_2.1.30.0_x86__qmba6cd70vzyy\AuraListen.exe 00001680
C:\Program Files\WindowsApps\B9ECED6F.ROGGameVisual_1.1.1.0_x64__qmba6cd70vzyy\ACMON.exe 000027B8
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00001ED0
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00002D78
C:\Windows\Explorer.EXE 00002390
C:\Windows\System32\DriverStore\FileRepository\atkwmiacpiio.inf_amd64_a5cf007e1dac78ef\AsMonStartupTask64.exe 00001ADC
C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_28d80681d3523b1c\igfxEM.exe 00000BAC
C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_28d80681d3523b1c\igfxext.exe 00001264
C:\Windows\System32\RuntimeBroker.exe 00002E88
C:\Windows\System32\smartscreen.exe 00002124
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00000428
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001888
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002108
C:\Windows\system32\DllHost.exe 00002B50
C:\Windows\system32\SettingSyncHost.exe 00002638
C:\Windows\system32\conhost.exe 00002BAC
c:\windows\system32\sihost.exe 0000115C
c:\windows\system32\svchost.exe 00001A74
c:\windows\system32\taskhostw.exe 000017CC

[Einmimiria]

Thank you for the reply Lee-Cer.

You may be running into an issue that a few people have reported. It's likely related to the new 90 fps cap in place in the game. This has created an issue with players with high refresh rate monitors.

More details regarding this can be seen here: https://na.finalfantasyxiv.com/lodes...233685e76fa452

The issue is currently being addressed, but until then, other players were able to get around the issue by using DirectX 9 mode (despite being no longer officially supported). Does this let you log into the game?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Lee-Cer]

Yes it lets me play in DirectX 9 mode. Thanks for the info and I'll wait for the fix that will hopefully be soon.