not letting me use my activation key

[Ronduwil]

The confirmation e-mail they sent out was thoroughly confusing. The actual activation code was completely missing from it. As it turns out, that's because it had not yet been generated, but there was no message to that effect.

Worse, there was a button on the second "pre-order" entry that you could click to get an activation code. It just wasn't *the* activation code. Clicking the "Instructions" link on the first entry took you to an article that referenced a button on the Moogle Station that hadn't even been made available yet. Why was there even an "Instructions" button on the first entry if it wasn't even valid yet????

If you expanded the instructions for the second entry, it directed you to yet another page (not on the Moogle Station) on which you could enter that code to get your early access/bonus items code. I was able to enter that second code on the Moogle Station to get my pre-order goodies. To be clear, that still wan't the Shadowbringers activation code; it just unlocked some goodies. Does that sound confusing? That's because it is.

When the game finally released, they sent a follow up e-mail that was somewhat clearer because it had buttons on both entries, so it was obvious that the first set of instructions only applied to the first activation code.

I would have been angrier about this if I had actually progressed my character to the point where early access would matter, but since I'm relatively new to this game, it was no big deal for me. I guess I know now for next time.