not letting me use my activation key

[dragoelete]

whenever i try to put my activation key for shadow bringers onto the mogstation i get this message "The entered code is invalid." and its the code i just got so how is it invalid worse is it wont give me a new key.

[Darkstride]

You're probably inputting the code in the wrong spot. There's specifically an expansion registration page you have to go to on the Mog Station.

[Krotoan]

are you following these instructions EXACTLY?

[Kewitt]

Lol, when I tried the server is unavailable because of maintenance.

[Lizard214]

I have been having this issue too....except I tried something and it seemed to work. Unfortunetly this isnt a fix but rather something is wrong with the mog station that needs to be fixed. I have 2 service accounts because a while back ago I picked up havensward twice. So I have had a spare account.
When I put the same code that read "this code is invalid" on my primary account on my second account it seems to work. I am thinking this may have to do with the storm blood expansion as my second account lacks the stormblood expansion (I bought the game over today on Amazon to see if it was the SE store code that was just having problems and sure enough the same results were duplicated) I did not use the activation codes on either of the games and going to see if I can at least return one of them if I can get either code to work. (I didnt get my preorder items either)
I hope they can solve this problem soon.

[Niwashi]

I have 2 service accounts because a while back ago I picked up havensward twice. So I have had a spare account.

By any chance, was one of the two bought through Steam and the other not? That could account for a code working on one and not the other, since Steam and non-Steam codes can't be mixed on the same account.

If the game was purchased from Steam, then all expansions have to be purchased through Steam, and if the game was not purchased through Steam, then expansions cannot be purchased from Steam. (It seems like a pretty dumb rule to me.)

[Windwalker]

By any chance, was one of the two bought through Steam and the other not? That could account for a code working on one and not the other, since Steam and non-Steam codes can't be mixed on the same account.

If the game was purchased from Steam, then all expansions have to be purchased through Steam, and if the game was not purchased through Steam, then expansions cannot be purchased from Steam. (It seems like a pretty dumb rule to me.)

Well, back in v1.0 you could only buy the game from the store on dvd boxes, so those who played back than need to register normal windows keys. If the game was bought on steam, you have to use steam keys. ARR was added on steam on its launch.

[Fellgon]

I used the steam of SDB on mog today, and theres a button pink/red that exclusive for dlc codes, it will work there. i know cause in same hour i tryed in the item option place and preorder button, didnt worked there.

[dragoelete]

got it working after the mog station maint i think they ended up fixing whatever it was

[Lizard214]

Wish I can say the same, hopefully its a wave of fixes