Bug in MSQ quest: "Full Steam Ahead" Quest can't be restarted after fail.

[SamSmoot]

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: Jul 2, 2019
Frequency: Twice now, (100%)
World name: Exodus
Character name: Fugu Barr
Retainer name: N/A
NPC name: Magnus
Monster name: Ran'jit
Class/Level: Ninja/77
Party or solo: Solo
In-game time: 1200
Area and coordinates: Amh Araeng, Mount Brian Mines
Housing: N/A
Steps:
1. Start quest, watch or skip cutscene, start battle as Thancred
2. Lose battle. (It will take hours at damage I can manage. Hoping to get Echo buff.)
3. Try to restart, but when I click Magnus, I get error:" A system error has occurred.
4. I can run it again if I log off an on again, but this probably stops movement toward the Echo buff, so I'm probably stuck here.

Connection Specs
- Type of internet connection/provider: Cable, charter,
- Modem maker/model number: Motorola SB6121

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Doug\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz (12 CPUs), ~3.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 0615
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16316.477MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 21692.477MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.160GB SYSTEM_FREEDISC_SPACE 287.247GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.745GB SYSTEM_FREEDISC_SPACE 341.078GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 560.890GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce RTX 2070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8031.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8158.238 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1200 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5ad622f7ea43f50a\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5ad622f7ea43f50a\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5ad622f7ea43f50a\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5ad622f7ea43f50a\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3086
SYSTEM_GRAPHICS_DRIVER_DATE 5/21/2019 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce RTX 2070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8031.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8158.238 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1200 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5ad622f7ea43f50a\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5ad622f7ea43f50a\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5ad622f7ea43f50a\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5ad622f7ea43f50a\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3086
SYSTEM_GRAPHICS_DRIVER_DATE 5/21/2019 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {F0B212AA-0231-44F2-ACB2-D506E01E8871}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8199
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/27/2017 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {34E623E1-BE6F-42B4-BAB1-2CC10BB39F60}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8199
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/27/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E4B8F670-50C0-11E8-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E4B8F670-50C0-11E8-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E4B8F670-50C0-11E8-8007444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E4B8F670-50C0-11E8-8008444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E4B8F670-50C0-11E8-8003444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E4B8F670-50C0-11E8-8002444553540000}
SYSTEM_INPUT_NAME American Power Conversion USB UPS
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E4B8F670-50C0-11E8-8004444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
In-Game Bugs - Post New Thread - Mozilla Firefox
General Discussion - Post New Thread - Mozilla Firefox
A popular MMO reviewer gave FFXIV Shadowbringers the thumbs down o.o - Mozilla Firefox
Calendar
Clock


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Advanced Combat Tracker (remove only)
Arduino
Audacity 2.1.2
Avery Design & Print
Battle.net
Cardo Updater
Fraps
ML7gear
MozBackup 1.5.1
Mozilla Thunderbird 15.0.1 (x86 en-US)
Norton Internet Security
PdaNet+ for Android 5.10
Shotcut
ThumbsPlus version 6.0
VLC media player
WinSCP 5.11.3
World of Warcraft
World of Warcraft Public Test
Microsoft_VC90_ATL_x86
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24123
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24123
Microsoft_VC90_CRT_x86
Corsair LINK 4
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
VS2010MergeModule
Intel(R) Chipset Device Software
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24123
DTS Audio
Java 8 Update 201
Samsung Magician
FINAL FANTASY XIV ONLINE
ScanSnap Organizer
Corsair LINK 4
Java Auto Updater
Data Lifeguard Diagnostic version 1.36
Microsoft_VC90_MFC_x86
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2017 Redistributable (x64) - 14.14.26429
PowerChute Personal Edition 3.0.2
Acronis True Image
Acronis True Image
Microsoft Office File Validation Add-In
Microsoft Office Standard Edition 2003
Adobe Photoshop CS5.1
Microsoft_VC80_CRT_x86
Helium
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
GS-911wifi Utility
8GadgetPack
PDF Settings CS5
Adobe Refresh Manager
Adobe Reader 9.5.0
Microsoft_VC90_MFCLOC_x86
mSecure
Microsoft VC++ redistributables repacked.
ScanSnap
CardMinder V4.1
ScanSnap Organizer
ScanSnap
Microsoft_VC80_MFC_x86
CardMinder
Microsoft_VC80_MFCLOC_x86
Corsair LINK 4
ScanSnap Manager
HL-2270DW
ScanSnap Organizer
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
ABBYY FineReader for ScanSnap (TM) 4.1
7-Zip 18.05 (x64)
Windows Driver Package - Corsair Components, Inc. (SIUSBXP) USB (07/14/2017 3.3)
Android Studio
EditPad Lite 7.1.2
Epson Stylus Photo R3000 Printer Uninstall
Logitech Gaming Software 8.98
Mozilla Firefox 60.7.2 ESR (x64 en-US)
Intel(R) Network Connections Drivers
VSDC Free Video Editor version 5.8.7.832
Vulkan Run Time Libraries 1.0.65.1
Vulkan Run Time Libraries 1.0.65.1
Vulkan Run Time Libraries 1.1.70.0
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.14.26429
Intel(R) Management Engine Components
Microsoft_VC80_MFCLOC_x86_x64
Intel(R) Management Engine Components
Microsoft_VC80_CRT_x86_x64
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
Bonjour
Intel® Hardware Accelerated Execution Manager
Microsoft_VC90_ATL_x86_x64
Microsoft_VC90_MFCLOC_x86_x64
Microsoft_VC80_ATL_x86_x64
Microsoft_VC90_CRT_x86_x64
Intel(R) Chipset Device Software
Microsoft_VC90_MFC_x86_x64
Intel(R) Management Engine Components
Microsoft VC++ redistributables repacked.
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.14.26429
NVIDIA Ansel
NVIDIA Graphics Driver 430.86
NVIDIA Optimus Update 37.0.0.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA HD Audio Driver 1.3.38.16
NVIDIA Install Application
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Update Core
NVIDIA USBC Driver 1.1.27.831
Microsoft_VC80_MFC_x86_x64
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
Samsung USB Driver for Mobile Phones
Intel(R) ME UninstallLegacy
Update for Windows 10 for x64-based Systems (KB4023057)
Intel(R) Trusted Connect Service Client


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Browny02\Brother\BrStMonW.exe 00002A7C
C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\AAM Updates Notifier.exe 000036C8
C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 00002EFC
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00002C14
C:\Program Files (x86)\DTS, Inc\DTS Audio\APO3GUI.exe 00001D08
C:\Program Files (x86)\GS-911wifi\GS-911wifi.exe 00002B64
C:\Program Files (x86)\PdaNet for Android\PdaNetPC.exe 00002C08
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00002B84
C:\Program Files\Windows Defender\MSASCuiL.exe 00002B24
C:\Program Files\Windows Sidebar\sidebar.exe 00002D3C
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_1.16.1012.0_x64__8wekyb3d8bbwe\GameBar.exe 00003B00
C:\Windows\Explorer.EXE 00001198
C:\Windows\System32\RuntimeBroker.exe 00002144
C:\Windows\System32\SystemSettingsBroker.exe 00002500
C:\Windows\System32\smartscreen.exe 00003ECC
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 000038BC
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000024E4
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001E10
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001C54
C:\Windows\splwow64.exe 00002EAC
C:\Windows\system32\ApplicationFrameHost.exe 00000C20
C:\Windows\system32\DllHost.exe 000037DC
C:\Windows\system32\SettingSyncHost.exe 0000249C
C:\Windows\system32\svchost.exe 0000403C
D:\Program Files (x86)\APC\PowerChute Personal Edition\apcsystray.exe 00002FF4
D:\Program Files (x86)\Corsair Link\CorsairLink4.exe 00002BFC
D:\Program Files (x86)\PFU\ScanSnap\Driver\PfuSsMon.exe 0000071C
D:\Program Files (x86)\PFU\ScanSnap\SSFolder\SSFolderTray.exe 00001BD8
D:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001E84
D:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002124
D:\Program Files\Mozilla Firefox\firefox.exe 00003234
c:\windows\system32\sihost.exe 00000C4C
c:\windows\system32\svchost.exe 00003238
c:\windows\system32\taskhostw.exe 000011F4

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


Laptop Model Name: N/A
Laptop Model Number:

Gamepad Manufacturer: N/A
Gamepad Model Name: N/A
Gamepad Part Number: N/A

Browser Information
- Name and version of the browser currently in-use: None
- Internet Explorer Version:

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■ PS4 Specs

Model Number of the PlayStation®4 You Are Using
- Model Number:

Model Number of the PlayStation®Vita You Are Using
- Model Number:

Information About the Peripherals You Are Using
-Type: Logitech G700 mouse, keyboard
-Maker:
-Model Number: