Stop Making Me Change My Password

[Neon231]

This has been happening for about a month now, every single day I have to change my password and it is getting ridiculous. I know what its from too, it is from logging in to either Mog station or the SE official website. It is absolutely ridiculous that logging in to YOUR OWN WEBSITE is seen as some kind of security breach. A lot of the days I haven't logged in to the website, it has left me alone or took a day or two to boot me off the game and force me to change my password.

I am sick of changing my password every single day. Please fix your garbage system.

[xXAzurePrimeXx]

The system cant be garbage if you're the only one having this issue. Are you sure you dont have a one-time password set up? If you do you should remove it because that's probably what's causing you to have to reset your password before you dont have the means to generate a one time key. If that's not it then you should contact support. Noone is going to see thos here.

[ICane]

He is not the only person with that issue:

http://forum.square-enix.com/ffxiv/t...r-9005-or-9006
http://forum.square-enix.com/ffxiv/t...cious-activity

[HyoMinPark]

The system cant be garbage if you're the only one having this issue. Are you sure you dont have a one-time password set up? If you do you should remove it because that's probably what's causing you to have to reset your password before you dont have the means to generate a one time key. If that's not it then you should contact support. Noone is going to see thos here.

This is definitely not an issue that is exclusive to the OP. It has been mentioned numerous times on here.

Ever since I pre-ordered the Shiva statue roughly 1~1 1/2 years ago, I’ve had to change my password every time I access the SE Store (only the SE Store—Mogstation, Account Management, and the Lodestone/Official Forum do not have this issue no matter where I log into them from). Even when its from the same device on the same network, I have to reset my password—I logged into the store earlier to check for my expansion preorder code on my desktop that I log into the game with every day, and immediately was told my account was “locked” due to “suspicious activity”. ??? How is me logging into my Store account on the same PC I use to play this game every day suspicious? Meanwhile, I took my laptop to my college campus a few times and logged into the game from there and was never hit with a “suspicious activity” message despite being on a completely different network and logging in with a different IP as a result.

This was never something I had to do prior to pre-ordering that statue, and I had ordered a lot of FFXIV merchandise from the store before then dating back to 2015 (artbooks, OSTs, the lorebook, plushies).

And while I do not have a OTP set up, I have friends that do that have recently started getting these suspicious activity warnings as well when they would log into the store. It seems to be exclusively related to the SE Store and no other service tied to FFXIV.

Short answer is just add a one time password to your account (it's free for the software version).

It makes your account considerably more secure, you'll never again get these alerts/have to change your password... and you get a free teleport location in game.

Win/win/win.

I have friends that have a OTP set up and they still get the suspicious activity messages. So doesn't really seem like a win/win/win at all if it doesn't prevent this annoyance.

[xXAzurePrimeXx]

This is definitely not an issue that is exclusive to the OP. It has been mentioned numerous times on here.

Ever since I pre-ordered the Shiva statue roughly 1~1 1/2 years ago, I’ve had to change my password every time I access the SE Store (only the SE Store—Mogstation, Account Management, and the Lodestone/Official Forum do not have this issue no matter where I log into them from). Even when its from the same device on the same network, I have to reset my password—I logged into the store earlier to check for my expansion preorder code on my desktop that I log into the game with every day, and immediately was told my account was “locked” due to “suspicious activity”. ??? How is me logging into my Store account on the same PC I use to play this game every day suspicious? Meanwhile, I took my laptop to my college campus a few times and logged into the game from there and was never hit with a “suspicious activity” message despite being on a completely different network and logging in with a different IP as a result.

This was never something I had to do prior to pre-ordering that statue, and I had ordered a lot of FFXIV merchandise from the store before then dating back to 2015 (artbooks, OSTs, the lorebook, plushies).

And while I do not have a OTP set up, I have friends that do that have recently started getting these suspicious activity warnings as well when they would log into the store. It seems to be exclusively related to the SE Store and no other service tied to FFXIV.

This is my first time ever seeing this issue in the forums, so if this is something more common then my mistake. However, he would get more help if he contacted square enix support, because there isnt much anyone can do about it here.

[Tempest222]

When I pre ordered the expansion from the se store I too had to change my password due to suspicious activity. Like... do they want us to buy stuff from them or no? So annoying. Luckily that’s the only thing that seems to trigger that problem for me, so I plan to just never log in to the se store again unless absolutely necessary. I’m very glad the email confirmation for the pre order has a direct link to a page that will display my code with no login required and thus no resetting of password necessary.

[worldofneil]

Short answer is just add a one time password to your account (it's free for the software version).

It makes your account considerably more secure, you'll never again get these alerts/have to change your password... and you get a free teleport location in game.

Win/win/win.

[Xion136]

I had this. Twice this week since EA I've had to change my password. Finally did the one time password thing, so hopefully this crap with "suspicious login activity" ends...

[Alleo]

Its great to see that I am not the only one. I visited the SE store to check if the code is useable and then went into the game. A bit later I was thrown out and told that my account was locked..a bit shocked because I feared that maybe I got some Virus on my PC and that it will take to unlock it. Changed the password and it was fine again..but now I just dont feel like opening that website again..

[Merryl]

It happens every once in awhile for me. I just laugh at how touchy their sites are. Why can't they just do a lock out for a short time when we put in the password wrong too many times?