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  1. #1
    Player
    NICKYMON's Avatar
    Join Date
    Mar 2011
    Location
    Ul'dah
    Posts
    87
    Character
    Gem Bijoux
    World
    Adamantoise
    Main Class
    Bard Lv 90

    Hrothgar Hair Texture Broken Since Release patch.

    Issue with Textures being ruined since early access has ended/maintenance for Hrothgar hairstyle/head 3.

    Date of issue: 07/03/2019
    Time of issue: 9am EST
    Frequency: Ongoing
    World name: Excalibur
    Character name@Home World name: Gemrian Nebelhardt


    Steps:
    1. Saw bug on side of hair where transparency/texture is oddly showing.
    2. Confirmed with friend that same issue was going on with them on PS2 (Though I am on PC)
    3. Third and forth friend could not see the glitch/graphical issue.
    4. Rebooted Game. No change.
    5. Did a clean install of client. No Change.


    PC Specs (If reporting graphical errors, full PC Specs are required.)

    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument D:\Documents
    FINAL FANTASY XIV ONLINE D:\GAMES\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
    SYSTEM_CPU Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz (8 CPUs), ~2.6GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS E1775IMS.112
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16256.398MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 35584.398MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 117.944GB SYSTEM_FREEDISC_SPACE 19.068GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 911.358GB SYSTEM_FREEDISC_SPACE 481.487GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS Intel(R) HD Graphics 530
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
    SYSTEM_GRAPHICS_MAKER Intel Corporation
    SYSTEM_GRAPHICS_VRAM 3032.188 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8128.199 MB
    SYSTEM_GRAPHICS_DAC Internal
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_f507e86e308a4c50\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_f507e86e308a4c50\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_f507e86e308a4c50\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_f507e86e308a4c50\igd12umd64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 22.20.0016.4749
    SYSTEM_GRAPHICS_DRIVER_DATE 7/23/2017 20:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 970M
    SYSTEM_GRAPHICS_DEVICE Unknown
    SYSTEM_GRAPHICS_CHIP GeForce GTX 970M
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM Unknown
    SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_f7d6d865270fd4b9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_f7d6d865270fd4b9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_f7d6d865270fd4b9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_f7d6d865270fd4b9\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3086
    SYSTEM_GRAPHICS_DRIVER_DATE 5/21/2019 20:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

    SYSTEM_GRAPHICS_PIXEL_SHADER
    SYSTEM_GRAPHICS_VERTEX_TEXTURE
    SYSTEM_SOUND Headphones (Arctis 7 Game)
    SYSTEM_SOUND_DEVICE_ID {4190B3FA-8553-4D50-A06E-CDB79FBF4DC4}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 4/11/2018 00:00:00
    SYSTEM_SOUND Speakers (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {15C29B5F-5BF7-41E9-96D3-23157DC50E04}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8549
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 10/2/2018 00:00:00
    SYSTEM_SOUND Headset Earphone (Arctis 7 Chat)
    SYSTEM_SOUND_DEVICE_ID {A3ED21CA-4F80-4F7A-A59D-D5541EE2330F}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 4/11/2018 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {7D8CBA10-A7EA-11E7-8001444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {7D8CBA10-A7EA-11E7-8002444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {E5B5E5F0-9956-11E7-8002444553540000}
    SYSTEM_INPUT_NAME Radio Switch Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {E5B60D00-9956-11E7-8003444553540000}
    SYSTEM_INPUT_NAME MSI EPF USB
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {8C91A620-A7EE-11E7-8001444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {7D8CBA10-A7EA-11E7-8003444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {7D8CBA10-A7EA-11E7-8004444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {98B73FC0-0A92-11E9-8001444553540000}
    SYSTEM_INPUT_NAME SteelSeries Arctis 7 Bootloader
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {01EB8600-09D4-11E9-8001444553540000}
    SYSTEM_INPUT_NAME SteelSeries Arctis 7
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {01EBD420-09D4-11E9-8002444553540000}
    SYSTEM_INPUT_NAME SteelSeries Arctis 7
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {8C91A620-A7EE-11E7-8002444553540000}
    SYSTEM_INPUT_NAME SteelSeries Gaming Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {7D8CBA10-A7EA-11E7-8005444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {7D8CBA10-A7EA-11E7-8006444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0

    -=-=-=-=-=-=-




    Hope this helps.
    (0)
    Last edited by NICKYMON; 07-04-2019 at 06:01 AM. Reason: Update

  2. #2
    Player
    NICKYMON's Avatar
    Join Date
    Mar 2011
    Location
    Ul'dah
    Posts
    87
    Character
    Gem Bijoux
    World
    Adamantoise
    Main Class
    Bard Lv 90

    UPDATE:

    Did a clean install. Did not correct the issue.

    Hair still shows as this for me.

    Confirmed it shows for some people as this, but other people see my character normally.

    (0)