Game says I don't have expansion after leveling Dancer to 70

[Ludovik]

Hi there - I pre-ordered Shadowbringers from Amazon, received the code a week ago, received my in game items, downloaded the updates when the early access began and started leveling dancer. I reached level 70 last night and began the new MSQ which took me from Mor Dhona into the Syrcus trench and finally to the new expansion zone where I attuned to the Aether crystal at the Crystarium. Since it was a long day of leveling I called it there and logged out at my fc house in the Mist.

Today I logged in, queued up for a 50/60/70 roullete with friends and noticed I received no experience at the end, I asked if they had removed it and everyone else said they received XP. I noticed a red square and cancel symbol beneath my XP bar which made me wonder if I was somehow unable to receive more XP. Thinking I had to do another MSQ quest to unlock the XP gains I attempted to teleport the Crystarium to finish the quest and my teleport stopped and gave me an error saying that the expansion was unavailable. I have gone through the long queues a few times to see if relogging and rebooting would somehow help. Nothing has changed.

My mog station account says I have shadowbringers early access, I have received no emails from Amazon saying that my order was cancelled or changed in anyway, what do I do?

[Failia]

Early Access is just that, early access. You need to register the expansion as well. Couldn't do it before but should be able to now. it's a separate key.

[Darkstride]

Early Access code is separate from full expansion access. You will have a separate code to unlock Shadowbringers for full release.

[MaraD_]

full release is tomorrow, not today.
you're allowed to apply the registration code starting today, but have until the 5th before it locks you out.

so if its locking u out a day before release, something else is wrong, and a GM isnt going to help you until way after the 5th.
sadly looks like ull have to wait till u get ur code tomorrow, to be able to do expansion stuff.

[Ludovik]

I'm not sure what happened, I understand the replies above me - somehow creating a new user account on my computer and launching the game from that worked. When I login on my guest account the game lets me play shadowbringer content, when I login to my main account it says I don't have the expansion. I haven't yet applied my code for the full game, just early access. Not sure - do I close this? Leave it here in case someone else sees it?

[Dynratygus]

Thank you for posting in the Final Fantasy XIV Technical Forums,

Unfortunately the issue you are describing is something we are not able to assist with in the Technical Support Forum. In order get the proper support, you will need to contact the North American Support Center.

Please use the following:

https://support.na.square-enix.com/c...php?id=20&la=1


This thread will be moved to ‘Separate Support Required ’.

Hope you see you online!