A Congested server is labeled that way because there are too many people on it. Character creation is impossible on congested servers because otherwise people would just make them even more overpopulated. (Oh, and your friend can stop trying to create a character there - it is not possible while the server is congested, and there will be an announcement on the lodestone with a link from the launcher whenever there is a change in server status.)

Alts would actually be less of a problem (as another person pointed out in another thread, annoyed that he could not make an alt on a congested server) since a player can only play one character at a time.


For the time being he can create his character on some other server in the same datacentre and then either of you can make use of the world vist system and/or cross-world party finder to play together even so.
If that is not good enough - wait until your server stops being congested in some indeterminate future.

Other than that you can rant about how some bosses at SE won't spend money on additional servers. The people actually responsible for the budget is most unlikely to ever read what you write, so don't expect it to actually help in any way