Short version: Character hasn't updated on the Lodestone since a server transfer April 2nd.

Long version: Transferred a character from Ragnarok to Diablos as part of the free transfers that came with the Data Center expansions, on April 2, 2019. Three separate "Contact Us" emails with different suggestions on how the stuff works later, and here's a forum post going, "Hey, this is a problem!"; the emails said (paraphrasing), "Lodestone is automated, we can't do anything about a character who hasn't updated in 30+ days", and "Post on the forums, but check to see if anyone else is having the issue too."
Regarding the "check if anyone else is", there's been no new posts on the matter in two months, so if there is, it either got fixed or they gave up waiting for a response.