Just had another reply to my ticket. I was told this time that I log out for a short period of time and this might make it work. Hate to break it to them but I've been online and offline this whole time and yet nothing has changed. I'll update if something does change but they did also tell me that if I still don't have it after 72 hours pass to reply to the message and they can look into it more. Also I logged out, took a break, then logged in and nothing changed yet. So it might be the full 72 hours!