Black screen after Launching game

[marik00]

I never had this problem before after i launched the game it stay as the black screen of death, and now its stales there. I closed
and retry launching it and still cant get passed it.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\marik\Documents
FINAL FANTASY XIV - A Realm Reborn E:\Final Fantasy XIV\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU AMD Ryzen 7 2700X Eight-Core Processor (16 CPUs), ~3.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS BIOS Date: 02/12/18 20:37:06 Ver: 05.0000D
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32700.699MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37564.699MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 2047.463GB SYSTEM_FREEDISC_SPACE 1951.199GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.015GB SYSTEM_FREEDISC_SPACE 1636.021GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Radeon RX Vega
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x687F)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8121.270 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16350.350 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\c0344035.inf_amd64_2f25d95c250a5c18\B344048\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0344035.inf_amd64_2f25d95c250a5c18\B344048\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0344035.inf_amd64_2f25d95c250a5c18\B344048\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0344035.inf_amd64_2f25d95c250a5c18\B344048\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.12001.11014
SYSTEM_GRAPHICS_DRIVER_DATE 6/25/2019 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Radeon RX Vega
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x687F)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8121.270 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16350.350 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\c0344035.inf_amd64_2f25d95c250a5c18\B344048\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0344035.inf_amd64_2f25d95c250a5c18\B344048\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0344035.inf_amd64_2f25d95c250a5c18\B344048\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0344035.inf_amd64_2f25d95c250a5c18\B344048\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.12001.11014
SYSTEM_GRAPHICS_DRIVER_DATE 6/25/2019 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Logitech G633 Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {8F42B9A4-63B4-4C94-80E1-426AF7FADF87}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/8/2018 00:00:00
SYSTEM_SOUND 1 - ASUS MG279 (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {CE2619C0-5BF3-4BD8-8669-2B8A4B1841F2}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.00.0001.0011
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/10/2019 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {E6EF560C-EAAD-4134-8EC5-3CD853D13FF4}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8067
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/14/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B45B37C0-8AC8-11E9-8001444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G910
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B45B85E0-8AC8-11E9-8002444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B45B85E0-8AC8-11E9-8003444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G910
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3184FAE0-8AD0-11E9-8003444553540000}
SYSTEM_INPUT_NAME Logitech G633 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 9 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {318521F0-8AD0-11E9-8004444553540000}
SYSTEM_INPUT_NAME Logitech G633 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {318521F0-8AD0-11E9-8005444553540000}
SYSTEM_INPUT_NAME Logitech G633 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B45BFB10-8AC8-11E9-8004444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G910
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
app folder
Task Manager
FINAL FANTASY XIV Support Center - Google Chrome
#chat - Discord
Microsoft Edge
Microsoft Edge
Microsoft Edge
Settings
Settings


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

ASRock Restart to UEFI v1.0.5
ASRRGBLED v1.0.33
Battle.net
Google Chrome
Steam
Uplay
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Java 8 Update 171
AMD Settings
FINAL FANTASY XIV - A Realm Reborn
Java Auto Updater
Google Update Helper
OEM Application Profile
Microsoft Visual C++ 2017 Redistributable (x64) - 14.14.26429
Microsoft Visual C++ 2005 Redistributable
Leawo Blu-ray Player version 2.0.1.0
Balanced
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
AMD Software
CCleaner
Logitech Gaming Software 9.02
Planet Explorers
We Need to Go Deeper
Tales from the Borderlands
Tom Clancy's Ghost Recon® Wildlands
Borderlands 2
MONSTER HUNTER: WORLD
OCTOPATH TRAVELER
Monster Girl Island: Prologue
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.14.26429
FFXIV TexTools
AMD User Experience Program Installer
AMD Problem Report Wizard
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.14.26429
AMD Settings
Branding64


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 00001F3C
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00001628
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000025BC
C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe 000009BC
C:\Program Files\Logitech Gaming Software\LCore.exe 000007D4
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.46.60.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00001AB0
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.46.60.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00001AD4
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.46.60.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 00000414
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19053.13.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001B80
C:\Users\marik\AppData\Local\Discord\app-0.0.305\Discord.exe 00000C5C
C:\Users\marik\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00001C34
C:\WINDOWS\Explorer.EXE 0000161C
C:\WINDOWS\system32\ApplicationFrameHost.exe 00001BE0
C:\WINDOWS\system32\DllHost.exe 000004A4
C:\WINDOWS\system32\MicrosoftEdgeSH.exe 0000232C
C:\WINDOWS\system32\SettingSyncHost.exe 00001BC8
C:\WINDOWS\system32\browser_broker.exe 00000BA4
C:\WINDOWS\system32\sihost.exe 00001320
C:\WINDOWS\system32\svchost.exe 000027C4
C:\WINDOWS\system32\taskhostw.exe 00001504
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00000BC8
C:\Windows\System32\MicrosoftEdgeCP.exe 00002ADC
C:\Windows\System32\RuntimeBroker.exe 00001C0C
C:\Windows\System32\SecurityHealthSystray.exe 00001B3C
C:\Windows\System32\smartscreen.exe 000024FC
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00001C78
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00000D00
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersServer.exe 00001B08
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001808
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001488
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000025E0
E:\Final Fantasy XIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001664
E:\Final Fantasy XIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001F38

[Dynratygus]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

What have you tried to alleviate the problem? Are there any other programs running along side the game when it crashes? Have any updates or changes been made to the PC (mandatory or optional?

Hope to see you online!

[marik00]

I figured it out it was corrupted files. So I uninstalled and reinstalled the game and it works fine. Thank you for the reply.