キャラクターの表示に必要な情報が取得できませんでした。と出てログインできない

[chilnista]

発生日時：2019/06/29
発生頻度：今現在
ワールド名：tonberry
キャラクター名@ホームワールド名：Mr Chinista
クラス／レベル：召喚士/73
パーティメンバーの有無：なし
ゲーム内時間：昼
エリア名／フィールド座標：イル・メグ
手順：
1.6/29早朝、幻想薬を使いヴィエラ族に変更し再度ログインをして変更されたことを確認
2.6/29午後1時過ぎにログインしようとしたら、キャラクターの表示に必要な情報が取得できませんでした。と出てログインできない
3.ゲームデータうをアンインストールし再インストールしたが状況が変わらない

PC環境／Mac環境
-=-=-=-=- System Information -=-=-=-=-


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\shunta\Documents
FINAL FANTASY XIV - A Realm Reborn S:\SquareEnix\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 0 Region 1
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64 ビット (6.2, ビルド 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz (8 CPUs), ~2.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 1.2.7
SYSTEM_LANGUAGE 日本語 (地域設定: 日本語)
SYSTEM_MEMORY 16252.051MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 32636.051MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 530.500GB SYSTEM_FREEDISC_SPACE 169.021GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 390.624GB SYSTEM_FREEDISC_SPACE 118.526GB
SYSTEM_STORAGE S:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.869GB SYSTEM_FREEDISC_SPACE 223.873GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) HD Graphics 530
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 4055.750 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8126.025 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\ki127176.inf_amd64_86c658cabfb17c9c\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki127176.inf_amd64_86c658cabfb17c9c\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki127176.inf_amd64_86c658cabfb17c9c\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki127176.inf_amd64_86c658cabfb17c9c\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.20.0016.4973
SYSTEM_GRAPHICS_DRIVER_DATE 2/28/2018 09:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE 英語
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 960M
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP GeForce GTX 960M
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM Unknown
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_18632de8ab19033e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_18632de8ab19033e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_18632de8ab19033e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_18632de8ab19033e\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1735
SYSTEM_GRAPHICS_DRIVER_DATE 12/11/2018 09:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE 英語

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND スピーカー / ヘッドホン (Realtek Audio)
SYSTEM_SOUND_DEVICE_ID {C52A75C6-F9A4-4522-98D5-2C711568A0CD}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8578
SYSTEM_SOUND_DRIVER_LANGUAGE 英語
SYSTEM_SOUND_DRIVER_DATE 11/20/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME マウス
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME キーボード
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 109 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1EA13130-09C0-11E6-8003444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C5DBB030-3BB1-11E9-8001444553540000}
SYSTEM_INPUT_NAME Controller (Xbox One For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {1EA13130-09C0-11E6-8005444553540000}
SYSTEM_INPUT_NAME Airplane Mode Switch
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DF4A0440-6497-11E9-8001444553540000}
SYSTEM_INPUT_NAME ELECOM UltimateLaser Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 768 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DF4AA080-6497-11E9-8002444553540000}
SYSTEM_INPUT_NAME ELECOM UltimateLaser Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
不具合報告 - 新スレッドを作成 - Google Chrome
映画 & テレビ
Groove ミュージック
NVIDIA GeForce Overlay
映画 & テレビ
Groove ミュージック


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Gwent
Adobe AIR
Adobe Flash Player 32 NPAPI
Adobe Flash Player 32 PPAPI
Advanced Combat Tracker (remove only)
Battle.net
FF Logs Uploader
Dropbox
Google Chrome
Dellの商品登録
デルのヘルプとサポート
IObit Unlocker
MediaHuman Audio Converter バージョン 1.9.6.9
NVIDIA Stereoscopic 3D Driver
Origin
Steam
Uplay
Tom Clancy's The Division 2
WinCDEmu
WinX YouTube Downloader 4.0.5
Dell Customer Connect
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Dropbox Update Helper
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Adobe Premiere Elements 14
Dell Update - SupportAssist Update Plugin
Java 8 Update 111
FINAL FANTASY XIV - A Realm Reborn
FIFA 19
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft ASP.NET MVC 4 Runtime
Adobe Photoshop Elements 14
Java Auto Updater
Intel® Security Assist
Apple Software Update
DMM Player
Realtek Card Reader
Corel WinDVD
インテル® チップセット デバイス ソフトウェア
Google Update Helper
Intel(R) Dynamic Platform and Thermal Framework
FF Logs Uploader
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
DMM Player for Chrome
Intel(R) WiDi Software Asset Manager
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Apple Application Support（32 ビット）
スカパー！オンデマンド視聴プラグイン 3.5.0.0
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610
Microsoft Visual C++ 2005 Redistributable
Dell Digital Delivery
Adobe Refresh Manager
Adobe Acrobat DC
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Epic Games Launcher
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Apple Software Update
Microsoft Visual C++ 2017 Redistributable (x86) - 14.10.25008
Launcher Prerequisites (x64)
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.10.25008
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Adobe AIR
インテル(R) ワイヤレス Bluetooth(R)
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.10.25008
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
Microsoft Visual C++ 2017 Redistributable (x64) - 14.10.25008
インテル® PROSet/Wireless ソフトウェア
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Windows ドライバ パッケージ - Sony Computer Entertainment Inc. Wireless controller for PLAYSTATION(R)3 Driver Package (01/20/2012 1.4.0.0)
LockHunter 3.1, 32/64 bit
SoftEther VPN Client
Assassin's Creed Odyssey
Sekiro™: Shadows Die Twice
Football Manager 2019
Football Manager 2019 Editor
OCTOPATH TRAVELER
Winning Post 9
Vulkan Run Time Libraries 1.0.11.1
Vulkan Run Time Libraries 1.0.33.0
Vulkan Run Time Libraries 1.0.33.0
Vulkan Run Time Libraries 1.0.54.1
Vulkan Run Time Libraries 1.0.65.1
WinRAR 5.31 (64-bit)
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
4K Video Downloader 4.7
Maxx Audio Installer (x64)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Rapid Storage Technology
の商品登録
Intel(R) Serial IO
Bonjour
Intel(R) WiDi
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Epic Games Launcher Prerequisites (x64)
Dell Update - SupportAssist Update Plugin
Apple Application Support（64 ビット）
デルのヘルプとサポート
Intel® Trusted Connect Service Client
Dell SupportAssist
Intel(R) PRO/Wireless Driver
Quickset64
Microsoft Silverlight
Intel(R) Chipset Device Software
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.10.25008
Intel® PROSet/Wireless WiFi Software
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Intel(R) Serial IO
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Intel(R) Management Engine Driver
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Ansel
NVIDIA 3D Vision ドライバー 417.35
NVIDIA コントロール パネル 417.35
NVIDIA グラフィックス ドライバー 417.35
NVIDIA GeForce Experience 3.18.0.102
NVIDIA Optimus Update 36.0.0.0
NVIDIA PhysX システム ソフトウェア 9.18.0907
NVIDIA Update 36.0.0.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.18.0.102
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Apple Mobile Device Support
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.10.25008
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Intel(R) Rapid Storage Technology
iTunes
Intel(R) ME UninstallLegacy
Intel(R) Management Engine Components
Intel(R) Management Engine Components
ESET Security
Update for Windows 10 for x64-based Systems (KB4023057)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\AdobeCollabSync.exe 00002BB0
C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\acrotray.exe 00000C4C
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 0000067C
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002694
C:\Program Files\Dell\DellDataVault\nvapiw.exe 00001950
C:\Program Files\Dell\QuickSet\quickset.exe 0000265C
C:\Program Files\ESET\ESET Security\eguiproxy.exe 000028B0
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 00001990
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00002998
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001C40
C:\Program Files\NVIDIA Corporation\ShadowPlay\nvsphelper64.exe 00000544
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 00000DF4
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 000025B4
C:\Program Files\SoftEther VPN Client\vpnclient_x64.exe 00001C10
C:\Program Files\Waves\MaxxAudio\WavesSvc64.exe 000005A8
C:\Program Files\Windows Defender\MSASCuiL.exe 0000277C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00002534
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00000934
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19041.16510.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00001BBC
C:\Program Files\WindowsApps\Microsoft.ZuneMusic_10.19031.11411.0_x64__8wekyb3d8bbwe\Music.UI.exe 00003198
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19031.11411.0_x64__8wekyb3d8bbwe\Video.UI.exe 00002620
C:\Users\shunta\Documents\My Games\FINAL FANTASY XIV - A Realm Reborn\downloads\ffxivupdater.exe 00000D18
C:\WINDOWS\Explorer.EXE 00001030
C:\WINDOWS\System32\DriverStore\FileRepository\ki127176.inf_amd64_86c658cabfb17c9c\igfxEM.exe 000010B8
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000020E0
C:\WINDOWS\TEMP\DPTF\esif_assist_64.exe 00001F34
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002E9C
C:\WINDOWS\system32\DllHost.exe 00003644
C:\WINDOWS\system32\SearchFilterHost.exe 00000784
C:\WINDOWS\system32\SettingSyncHost.exe 0000286C
C:\WINDOWS\system32\conhost.exe 000026A0
C:\WINDOWS\system32\ctfmon.exe 00001520
C:\Windows\System32\IME\SHARED\imebroker.exe 000034E4
C:\Windows\System32\RuntimeBroker.exe 00001CC8
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000022E0
S:\SquareEnix\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002E88
S:\SquareEnix\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001984
c:\windows\system32\sihost.exe 00001D78
c:\windows\system32\svchost.exe 00002684
c:\windows\system32\taskhostw.exe 00001E58

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

[chilnista]

記入途中の為返信不要です。書き直し新たなスレッドをたてます

[Matthaus]

ログインサーバーが混み合っているとそのようなエラーが出てしまいますね。
対処方は、時間を変えて空くのを待つしかないです。

Advanced Combat Tracker (remove only)
FF Logs Uploader

ちなみにこれも大問題ですね。