Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Do you receive an error when the game crashes?

It it's specific to those menus, you may want to try reinstalling the game. Also make sure to remove the locally-saved data folder from 'My Documents' (located My Documents > My Games > Final Fantasy XIV). Simply move this folder back if this does not resolve the issue.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!