Crash loop in gridania

[Vulcwen]

I returned from my FC house (goblet) to gridania, and it caused the game to crash.
It'll always crash every time I log in now (so I'm stuck ).

It crashes without error, it just closes right away.

Specs:
os: Windows 10
cpu: Ryzen 1500x
gpu: GTX 1050 Ti

[Averax]

They think there may now be an incompatibility between certain GPUs and the game. Also the frame limiter they put in for no reason is a big part of the issue. They're working on a solution for it, but idk when that'll come. Could be later today, could be tomorrow, could be tuesday.

There's a workaround solution out there that's working for some, but not me personally. If you have a monitor that's over 60hz, (let's say 144hz) you can create a custom resolution and set the refresh rate to 90hz, and that could work. You could also try running the game in DX9 for now.

[Zergy]

Are you using DX11? same thing was happening to me but when I switched to DX9 (full screen mode, not borderless) the crashes virtually disappeared.

[Dynratygus]

Thank you for posting in the Final Fantasy XIV Technical Forums

Vulcwen, how long have you been experiencing this issue? Does crash only occur with one character? Could you provide a screen shot of the error message in your next reply? What have you tried to alleviate the problem? Could you also provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'




Hope to see you online!

[Vulcwen]

I have been troubleshooting it for a bit. After a lot of tries I managed to get one crash that actually had an error report:
The issue seems to be in nvwgf2umx.dll (address 954109 and some other addresses in the 95k range). Also, I got this on a fullscreen attempt, so my screenshot captured nothing.

I've tried to log in repeatedly for about 45m, a few times I managed to move a few yalms before crashing. Notably it did not happen when I logged in on an alt in revenant's toll, and I also tried to create a new alt which didn't crash until I got out of the tutorial and started to move to a part of Ul Dah where more than a few player characters are.
I tried the DX9 setting and that seems to resolve the crash, but shadowbringers doesn't seem to behave nicely with it (yellow screen flickering).

About the systems report, that contains a lot of info I don't want to disclose publicly (which a forum post is).
In any case, that error and the few suggestions here, and the fact it doesn't crash on DX9 seem to point to a graphics issue, so I'll try a clean driver install (someone suggested that to me), will update this post if that resolved the issue on DX11.

EDIT: it seemed to do the trick, it still crashes occasionally, but can go hours without crashing now.