Fantasia disappeared

[Jessviel]

Date & Time: Bought and consumed on 26th june, tried to use it today 28th
Frequency: Once
World name: Cerberus
Character name: Kyrie Russo
Class/Level: 70 DRK

Steps:
1. Bought and consumed Fantasia ready to use after XPAC
2. Logged into no longer have option to edit character after XPAC update

[Elrisivana]

Greetings, this is GM Elrisivana. I am sorry to hear that you are having trouble changing your character’s appearance after using a Fantasia.

May I ask if you have already tried the below steps?

1. Log in and log out from your Home World (If you are world visiting, please return to your Home World before logging out).
2. Highlight the character on the character selection screen.
3. If you are on PC, right-click the name and select to alter the appearance data. If you are on PS4, use the square button to access this option.

If this does not resolve the issue, please fill out the Template in the Welcome to the “In-Game Bugs” Forum thread at the top of this sub-forum and we will be happy to escalate this matter further.

Thank you for your patience and understanding, and have a nice day.