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  1. #1
    Player
    Madigari's Avatar
    Join Date
    Mar 2014
    Posts
    39
    Character
    Brovoje Janasch
    World
    Maduin
    Main Class
    Pugilist Lv 100

    Game will not load/Black Screen of Death

    Had no problem updating today, but after the update, the game continually gets stuck on the window it pops up before going full screen. Screen stays black, no amount of time makes any progress, and it just stays there until I force close the app. Have attempted to uninstall/reinstall, reset system settings, and swap between DX9 and 11, and none of them have worked.

    I was having absolutely no issues playing the game prior to the patch. Game ran flawlessly with no crashes at max settings, so I don't think it's a hardware issue.

    FFXIV Config will not respond when I try to pull up my system information through there, so here is the Steam system information:

    Computer Information:
    Manufacturer: Micro-Star International Co., Ltd.
    Model: MS-7B18
    Form Factor: Desktop
    Touch Input Detected

    Processor Information:
    CPU Vendor: GenuineIntel
    CPU Brand: Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz
    CPU Family: 0x6
    CPU Model: 0x9e
    CPU Stepping: 0xc
    CPU Type: 0x0
    Speed: 3600 Mhz
    16 logical processors
    8 physical processors
    HyperThreading: Supported
    FCMOV: Supported
    SSE2: Supported
    SSE3: Supported
    SSSE3: Supported
    SSE4a: Unsupported
    SSE41: Supported
    SSE42: Supported
    AES: Supported
    AVX: Supported
    CMPXCHG16B: Supported
    LAHF/SAHF: Supported
    PrefetchW: Unsupported

    Operating System Version:
    Windows 10 (64 bit)
    NTFS: Supported
    Crypto Provider Codes: Supported 311 0x0 0x0 0x0

    Video Card:
    Driver: NVIDIA GeForce RTX 2080 Ti
    DirectX Driver Name: nvldumd.dll
    Driver Version: 26.21.14.3086
    DirectX Driver Version: 26.21.14.3086
    Driver Date: 5 22 2019
    OpenGL Version: 4.6
    Desktop Color Depth: 32 bits per pixel
    Monitor Refresh Rate: 143 Hz
    DirectX Card: NVIDIA GeForce RTX 2080 Ti
    VendorID: 0x10de
    DeviceID: 0x1e07
    Revision: 0xa1
    Number of Monitors: 2
    Number of Logical Video Cards: 2
    No SLI or Crossfire Detected
    Primary Display Resolution: 2560 x 1440
    Desktop Resolution: 5120 x 1440
    Primary Display Size: 23.54" x 13.23" (26.97" diag)
    59.8cm x 33.6cm (68.5cm diag)
    Primary Bus: PCI Express 16x
    Primary VRAM: 11263 MB
    Supported MSAA Modes: 2x 4x 8x

    Sound card:
    Audio device: Speakers (3- Realtek High Defin

    Memory:
    RAM: 16318 Mb

    Miscellaneous:
    UI Language: English
    Media Type: Undetermined
    Total Hard Disk Space Available: 953250 Mb
    Largest Free Hard Disk Block: 705071 Mb
    OS Install Date: Dec 31 1969
    Game Controller: XInput Controller #1 detected
    VR Headset: None detected
    (0)
    Last edited by Madigari; 06-28-2019 at 10:39 PM.