NPC cutscene voice issue

[Loquoro]

I tried that and yes the issue goes away if I "don't" use head phones. I then tried a pair of "cheep" ipod ear pods ((the ones you get with them)) and plugged them into the computer directly, it works that way as well, but I want to know why I can't use my Steelseries Arctis 7 wireless headset/mic.


When I go into the computers sound settings
https://imgur.com/G6M3Ng2

The speakers (3-ATR USB mic) works as well as the one below it, just putting the ear pods into the computer directly.

The one I have circled in red, the Steelseries Arctis 7 Game and the one above it don't work and I would really like to know why.
Now the Steelseries Arctis 7 ((wireless)) headset has a device that plugs into the computer via USB, so idk what the problem is.
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Now when I'm in 'Config' what am I looking for that you are requesting?