This issue is most associated with interference with the game data. Most of the time, it results from certain security/privacy changes on Internet Explorer. Ensure that the latest version of Internet Explorer is installed on your PC (even if you don’t use Internet Explorer). Please do not use Microsoft Edge for these steps, as that is a different Internet platform.
*NOTE: Any Windows 10 that is current on updates has the most current Internet Explorer. It's there, just do a search for it in the run bar and it'll pop up.*
Please open the Internet Explorer browser’s “Internet Options” by clicking on the “Tools” option (or type Alt+X), then click on the “Internet options” setting. Please adjust the following settings:
- Under the General tab, please delete ALL browsing history by clicking on the “Delete…” button, then selecting all of the options and clicking “Delete” again.
- Under the Security tab, please move the slider to the lowest possible setting, or no higher than “Medium.” *Note: Mine was defaulted to medium high which I changed to medium only.*
- Under the Privacy tab, look for the Settings section and click on “Advanced,” then Accept First-party Cookies and Third-party Cookies, then check the box that says, “Always allow session cookies” and click OK.
- Under the Advanced tab, look for the Settings section and scroll towards the bottom of the list and check on the setting under Security for “Allow software to run or install even if the signature is invalid.”
- Under the same section, make sure that all ‘Use TLS’ options (EXCEPT SSL 3.0) are checked. [Use SSL 3.0 should be unchecked] *Note: SSL 1.3 Experimental was not checked, so I checked it. SSL 3.0 was unchecked by default, but make sure it is unchecked before moving on.*
Hit “Apply” then “OK” to save the changes.
Please RESTART your PC now.