no issues prior to early release, now dx11 errors

[Tin-]

Tried lowering my monitor's refresh rate, and that unsurprisingly did nothing
Guess I'm in for the long haul.
See you all in a couple days, and hopefully this'll all just be a bad memory soon enough.

[Crystal_Raven]

I'm done. It's been a week that I couldn't play the game in properly because of mistakes from the developers.

And now, even after the hotfix, I still can't play because of a whole new set of errors you can see below.



The way SE is treating paying customers, I'm done. I'm just done. Even F2P games are more stable and reliable than this. SHB is by FAR the worst expansion I have seen in my life in any game ever made.

[Averax]

Since people are reporting that a fresh install seems to be working post update i've decided to give that a shot. It's the only thing i can think of at this juncture.

[Amaetera]

Since people are reporting that a fresh install seems to be working post update i've decided to give that a shot. It's the only thing i can think of at this juncture.

I, too, decided to reinstall all the game from fresh. More or less 10 hours downloading the files. Quite long but well i can't play anyway, so i want to give it a try.

[Mordecacti]

Yeah the reinstall didn't work for a friend at all. Really bizarre that after 2 patches, this issue still isn't entirely fixed. It just kneecapped a new group.

[Averax]

I'm seriously questioning how they managed to break it for more people by reverting it back to where it was. What exactly did they do since the benchmark that broke the game this badly.

EDIT: THE REINSTALL WORKED

[MiniTofu]

I have no issues... running 1080 Max-Q with latest hotfix driver from Nvidia.

Can you all list:

Windows version?
Nvidia driver version?
Is DirectX up to date?
Have you try turning off third party Anti-Virus?
Steam or Standalone FFXIV?

[VanGoghComplex]

I wonder if, in the cases where the patch didn't fix it, the people didn't break their installs trying to force the game to work before the patch rolled out.

I wonder because it seems like reinstalls are doing the trick for some, and for myself, the patch worked immediately - and I didn't try to fix it at all on my laptop. Just waited for the patch.

[RommyRey]

Here's the thing.
People with high refresh rate monitors were getting japanese errors on the start of the client yet after hot-fix they seem to be fine.
But people like me with ordinary 60Hz/75Hz monitors were getting even MORE errors after ShB release, so I doubt it was about refresh rate.
I think configs or something else messed up after the update, this is why complete reinstall worked.
-
But as I said this is very disrespectful to people with low internet speed.
Such a big company could easily make 'Repair' buttons that will check files on server and fix them on your PC.
Even F2P projects have that.
SE is great when it comes to banning for misbehavior, all these jails and GM tet-a-tet. Cool system, I enjoy it.
But technically SE is super low, this is a shame for such giant in this industry.

[mb7241]

Facing very similar difficulties, currently attempting a reinstall. My system's specs:

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS F4
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16335.910MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18767.910MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 237.922GB SYSTEM_FREEDISC_SPACE 83.121GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.387GB SYSTEM_FREEDISC_SPACE 55.541GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.387GB SYSTEM_FREEDISC_SPACE 841.258GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8088.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8167.955 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3086
SYSTEM_GRAPHICS_DRIVER_DATE 5/21/2019 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {B81AA336-9098-456D-A0A0-6F26443E4C13}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8147
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/4/2017 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {D4880EE2-7840-48A9-9485-47DCEDD3C64D}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8147
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/4/2017 00:00:00
SYSTEM_SOUND Acer XB271H A (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {D6AF9FC3-FE4D-46B1-80E5-0E3D5F5123BC}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0016
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {13433AB0-7285-11E8-8001444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {134361C0-7285-11E8-8002444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {134361C0-7285-11E8-8003444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {427B3F30-5DFA-11E7-8001444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {134361C0-7285-11E8-8004444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {427B3F30-5DFA-11E7-8002444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {427B3F30-5DFA-11E7-8003444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {427B3F30-5DFA-11E7-8004444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0