no issues prior to early release, now dx11 errors

[Scott]

I don’t even play on high FPS. It’s capped on 60fps and my monitor is just a 60hz version. And still Same Problem

[Cliffdancer]

Same problem as most of the folks here.

Have a laptop with GTX 1080.

Refresh rate locked at 120 by the system.

Error code:

(Japanese)

2019-06-21_12:38

ffxiv_dx11.exe+2EC543
ffxiv_dx11.exe+2ES234
ffxiv_dx11.exe+8D7C8
ffxiv_dx11.exe+5802F
ffxiv_dx11.exe+11A1F6F
KERNEL32.DLL+17974
ntdll.dll+6A271

[SaintAjora]

I hope this helps?

[Averax]

^ When i try and do that, my monitor cuts out and says "out of range" and it will switch back. I haven't the foggiest idea why. (165hz monitor)

[Nataruma]

For me creating a custom refresh rate under nvidia settings has allowed my to play in dx11, but it seems like it is not an ideal setting as I can see some ghosting effect of some windows and displays, and an issue where the screen seems to be slightly two-toned. I hope they fix the problem soon, but at least the game is playable with the custom setting.

For those struggling to find the settings in nVidia here's a couple images.

This is where you find the function to set a custom resolution:



Once you click customize, you add a custom resolution, and then change the setting to 90Hz:

[Dortharl]

I have a laptop I cannot lower my refresh rate.
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\lodus\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz (12 CPUs), ~2.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 1.06
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16284.090MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18716.090MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 460.712GB SYSTEM_FREEDISC_SPACE 270.749GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) UHD Graphics 630
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8142.045 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_e0192a3c6242af1f\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_e0192a3c6242af1f\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_e0192a3c6242af1f\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_e0192a3c6242af1f\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.20.0016.5038
SYSTEM_GRAPHICS_DRIVER_DATE 4/18/2018 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 with Max-Q Design
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP GeForce GTX 1060 with Max-Q Design
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 14194 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvrzi.inf_amd64_e350914c9f89a0c4\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvrzi.inf_amd64_e350914c9f89a0c4\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvrzi.inf_amd64_e350914c9f89a0c4\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvrzi.inf_amd64_e350914c9f89a0c4\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3064
SYSTEM_GRAPHICS_DRIVER_DATE 5/5/2019 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Realtek HD Audio 2nd output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {A62D1DFD-5202-45C2-A3A3-265DAD9D9185}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8413
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/30/2018 00:00:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {BB09E96F-55A1-4104-8BF8-2713F96E5B4F}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8413
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/30/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3FBBC6A0-EF46-11E8-8001444553540000}
SYSTEM_INPUT_NAME Razer Blade
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3FBC14C0-EF46-11E8-8002444553540000}
SYSTEM_INPUT_NAME Razer Blade
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3FBC3BD0-EF46-11E8-8003444553540000}
SYSTEM_INPUT_NAME Razer Blade
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3FBC3BD0-EF46-11E8-8004444553540000}
SYSTEM_INPUT_NAME Razer Blade
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3FBC62E0-EF46-11E8-8005444553540000}
SYSTEM_INPUT_NAME Razer Blade
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1A2C5340-F4C4-11E8-8001444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1A2CC870-F4C4-11E8-8002444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1A2CC870-F4C4-11E8-8003444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1A2CEF80-F4C4-11E8-8004444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3FBCD810-EF46-11E8-800A444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3FBCD810-EF46-11E8-800C444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
FINAL FANTASY XIV Forum - Google Chrome
Realtek Audio Console
Realtek Audio Console
Netflix
Netflix
Microsoft Store
Microsoft Store
NVIDIA GeForce Overlay


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Advanced Combat Tracker (remove only)
Intel® Software Guard Extensions Platform Software
Battle.net
Burning SoulWorker
Google Chrome
KeePass Password Safe 2.41
Origin
Razer Chroma SDK
Razer Synapse
Steam
TeamViewer 14
The Elder Scrolls Online
WinSCP 5.13.9
Intel(R) Wireless Bluetooth(R)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Epic Games Launcher
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Intel® PROSet/Wireless Software
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Intel(R) Chipset Device Software
Google Update Helper
Intel(R) Trusted Connect Services Client
Microsoft Visual C++ 2017 Redistributable (x86) - 14.16.27012
Microsoft Visual C++ 2017 Redistributable (x64) - 14.11.25325
Microsoft Visual C++ 2017 X86 Minimum Runtime - 14.16.27012
Tukui Client
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610
Microsoft Visual C++ 2005 Redistributable
Adobe Acrobat Reader DC
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Thunderbolt™ Software
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
LOOT version 0.14.3
Microsoft VC++ redistributables repacked.
Launcher Prerequisites (x64)
Intel(R) Trusted Connect Service Client x86
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2017 X86 Additional Runtime - 14.16.27012
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Vortex
7-Zip 18.05 (x64)
Mozilla Firefox 67.0.3 (x64 en-GB)
Mozilla Maintenance Service
Notepad++ (64-bit x64)
Microsoft Office 365 Business - en-us
PremiumSoft Navicat 12.1 for MySQL
Microsoft Office Professional Plus 2016 - en-us
The Elder Scrolls V: Skyrim Special Edition
VLC media player
Vulkan Run Time Libraries 1.1.70.1
Dauntless
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Intel® Software Guard Extensions Platform Software
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
PuTTY release 0.70 (64-bit)
Intel(R) Management Engine Driver
Backup and Sync from Google
Node.js
Epic Games Launcher Prerequisites (x64)
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft VC++ redistributables repacked.
Intel(R) Serial IO
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.11.25325
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.11.25325
NVIDIA Ansel
NVIDIA Control Panel 430.64
NVIDIA Graphics Driver 430.64
NVIDIA GeForce Experience 3.18.0.102
NVIDIA Optimus Update 36.0.0.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 36.0.0.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.16
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.18.0.102
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Intel(R) Management Engine Components
Intel(R) PRO/Wireless Driver
VMware Player
Intel(R) Chipset Device Software
Intel(R) Trusted Connect Service Client x64
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
paint.net
Microsoft Visual Studio Code
Intel(R) Management Engine Components
Update for Windows 10 for x64-based Systems (KB4023057)
Intel® PROSet/Wireless WiFi Software
Intel(R) Serial IO


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00002A10
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00004448
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00003DC0
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00002C20
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 000012AC
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00002F3C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000001B0
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001344
C:\Program Files\Google\Drive\googledrivesync.exe 000029BC
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00002928
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00004150
C:\Program Files\Windows Defender\MSASCuiL.exe 00001E38
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19041.16510.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00004A08
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11905.1001.4.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00002148
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_1.16.1012.0_x64__8wekyb3d8bbwe\GameBar.exe 000031F8
C:\Program Files\WindowsApps\RealtekSemiconductorCorp.RealtekAudioControl_1.1.135.0_x64__dt26b99r8h8gj\RtkUWP.exe 00001A2C
C:\Users\lodus\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 000032EC
C:\Windows\Explorer.EXE 00000F30
C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_e0192a3c6242af1f\igfxEM.exe 00003A08
C:\Windows\System32\RtkAudUService64.exe 00002BB0
C:\Windows\System32\RuntimeBroker.exe 00004944
C:\Windows\System32\smartscreen.exe 00003D04
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00001394
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersServer.exe 00003958
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001E30
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00000864
C:\Windows\system32\ApplicationFrameHost.exe 00003E0C
C:\Windows\system32\DllHost.exe 00001AFC
C:\Windows\system32\SettingSyncHost.exe 00002620
C:\Windows\system32\conhost.exe 000000FC
C:\Windows\system32\wwahost.exe 00003E18
c:\windows\system32\sihost.exe 00002770
c:\windows\system32\svchost.exe 0000165C
c:\windows\system32\taskhostw.exe 00003318

[ValkerionJP]

Also getting direct x11 errors suddenly. I was literally just playing, logged out for a shower and food, and came back to an error saying dx11 isnt there/needs to be updated or installed. Tried installing manually and it of course did nothing.

This is what the error looks like

[Nataruma]

Okay so, changing your refresh rate to something that is not inherently saved on your settings might damage your screen. I figured I would just give people a warning, since I was getting after-images from dialog boxes and artifacting, so use this workaround with caution. Personally, I am going to play in dx9 until an official fix comes out. I would rather not mess with my laptop screen if I can help it.

[keiAya]

Cant edit mine on RTX 2060 Alienware m15 laptop -

[Minimoooo]

Getting constant crashes. This is extremely frustrating, no issues prior.