Greetings,

We apologize for lack of communication in regard to this matter. We appreciate everyone that has been sharing their system information, which helps us to further investigate the issue. The additional feedback regarding settings you have tried also helps our investigations, so please continue to share detailed information as much as possible.

If you're playing on a laptop, we would appreciate if you could include the manufacturer and model number of your laptop as well.

We sincerely apologize for the inconvenience this may be causing and appreciate your patience and understanding.