no issues prior to early release, now dx11 errors

[PennilessImp749]

Looks like i wont be able to play the game i Pre-Ordered after all.

Thanks for stealing my money.

[Nikkea]

Hi. Same issues with an MSI laptop, GTX 1070 graphics card. Been happening since the start of early access and still not fixed, having to play with DirectX9 and suffer multiple crashes and wait times in the queue to get back in every day, including at the start of duties so I'm holding up the rest of the party too.

The floor and bosses sometimes disappear too, but I imagine that's a result of using DirextX9.

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17763.rs5_release.180914-1434)
SYSTEM_CPU Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz (12 CPUs), ~2.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS E17C5IMS.10A
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16229.777MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18661.777MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 237.177GB SYSTEM_FREEDISC_SPACE 11.376GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 911.730GB SYSTEM_FREEDISC_SPACE 614.921GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) UHD Graphics 630
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8114.889 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (120Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\iigd_base.inf_amd64_8fd9cf0398a5f9ee\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_base.inf_amd64_8fd9cf0398a5f9ee\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_base.inf_amd64_8fd9cf0398a5f9ee\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_base.inf_amd64_8fd9cf0398a5f9ee\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 24.20.0100.6169
SYSTEM_GRAPHICS_DRIVER_DATE 6/18/2018 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP GeForce GTX 1070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 16195 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmi.inf_amd64_e2889490a4c0ea8b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmi.inf_amd64_e2889490a4c0ea8b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmi.inf_amd64_e2889490a4c0ea8b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmi.inf_amd64_e2889490a4c0ea8b\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.2531
SYSTEM_GRAPHICS_DRIVER_DATE 4/9/2019 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {791BFE57-8C9B-45FE-B4E6-40E588B441A1}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8496
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/24/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CEC636D0-F1C8-11E8-8001444553540000}
SYSTEM_INPUT_NAME MSI EPF USB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {73F3B940-F4C4-11E8-8001444553540000}
SYSTEM_INPUT_NAME Razer Naga
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {73F47C90-F4C4-11E8-8002444553540000}
SYSTEM_INPUT_NAME Razer Naga
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {73F4A3A0-F4C4-11E8-8003444553540000}
SYSTEM_INPUT_NAME Razer Naga
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {73F4CAB0-F4C4-11E8-8004444553540000}
SYSTEM_INPUT_NAME Razer Naga
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CED44090-F1C8-11E8-8003444553540000}
SYSTEM_INPUT_NAME Radio Switch Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0

[Minimoooo]

There was a post on the JP lodestone regarding this:

https://jp.finalfantasyxiv.com/lodes...723634b45866b1

According to reddit translation:
- Issue is due to 90 limit
- They are removing the change, but it isn't going to be immediate
- They explain why (collision issues at high FPS)

[PennilessImp749]

Here is the google translate from the devs.

About the problem that the client can not start normally under the specific environment in Windows version (7/2)
Currently, in the Windows version, when launching in DirectX 11 mode, depending on the environment of the PC being used, an error is displayed and it has been confirmed that the problem that the client can not start up has occurred.

Previous research has shown that this issue is adversely affected by limiting the drawing limit to 90 fps. We apologize for any inconvenience this may cause you.

Currently, as a temporary response, we are preparing to be able to quickly rewind to the state before patch 5.0 and avoid problems that can not be started due to errors. We are preparing as a top priority with very high urgency, so please wait for a while. We will notify you again as soon as we arrive.

In addition, I would like to explain about this issue, the future response, and the reason for limiting the drawing limit upper limit to 90 fps.


■ About this problem
This time, in Patch 5.0, the upper limit of drawing limit is limited to 90 fps, but the 90 fps limit adversely affects the combination and settings of the monitor and graphic card that support the refresh rate exceeding that. There has been a problem that clients can not start up properly in a departmental environment.

Although it was a change in the basic part of the system, it was not a process that could be widely handled in various combinations including monitors and graphic cards, etc., and verification in various environments was lacking In some cases, I was not able to discover this issue before releasing it. I am truly sorry.


■ The reason for limiting the drawing limit upper limit to 90 fps
When we decided to produce the new version of Final Fantasy XIV, we started producing it on the premise of stable operation at 60 fps as a result of taking into consideration the various environments at that time and the situation after that.

However, in the last few years, monitor performance has grown dramatically, and high spec monitors far exceeding 60 fps have appeared. As a result, when playing at a high fps, problems such as collision omission (a phenomenon in which topography data is not properly processed and slips through the topography) and measurement of actions are not performed normally will rarely occur. Yes.

As a result of investigating and analyzing the client and game processing, it was judged that it would be stable if it was up to 90 fps, and the upper limit value was restricted to 90 fps at the timing of patch 5.0 this time. Even though I have been limited for safety, I am very sorry that I would be inconvenienced on the contrary.


■ About future correspondence
In the future, we would like to consider to be able to respond without limiting the upper limit value, but long-term development is required for the solution, so first of all, as a temporary response, we hurried to patch 5.0 before We are preparing to be able to rewind to the state and avoid problems that can not be started due to an error. We are preparing as a top priority with very high urgency, so please wait for a while.

In addition, although it will be in the state where the upper limit of the drawing limit disappears by rewinding, I do not think that it will develop into a serious fatal problem at the latest. If you encounter problems such as missing collisions or incorrect measurement of actions, it would be very helpful if you could report a defect, including your environmental information.


We deeply apologize for any inconvenience this may have caused.

[EceAlena]

What a relief that they're working on it. When it wasn't fixed after the emergency maintenaince, I thought we would have to wait a lot more. Shame I ended up losing the early access anyway

[Tin-]

Wonderful to hear that they're finally doing something about this.
While I would like to hope and dream that whatever patch they're whipping up will fix this entirely with no input on my part, I also hoped and dreamed the same about the hotfix today.
Anyway, I just tried to log in with the cap set to 60 instead of 90, and I got these three crash logs after selecting my character and trying to load into limsa
Crash log the first
nvwgf2umx.dll+AC6A1O
nvwgf2umx.dll+B82C80
nvwgf2umx.dll+DBFE57
nvwgf2umx.dll+3599F6
nvwgf2umx.dll+34FA10
nvwgf2umx.dll+357ACF
nvwgf2umx.dll+357976
nvwgf2umx.dll+34F79D
Crash log the second
ntdll.dll+2A1C5
kernel32.dll+21A0A
d3d11.dll+1C489
d3d11.dll+433DD
d3d11.dll+48538
d3d11.dll+46448
d3d11.dll+64C70
d3d11.dll+640B3
And crash log the third
ntdll.dll+2A1C6
???+9D01910
???+A00DD00
???+A00F6A0
d3d11.dll+58319
d3d11.dll+5841D
d3d11.dll+36126
d3d11.dll+20E99

And now, a whole slew of system information straight from the launcher, because I'm terrified of having to download this mountain of a game on >1 mb/s internet a SECOND TIME, and I want whatever mystery patch they're cooking up to work

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Owner\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride <-loopback>;<local>


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr_escrow.180528-1700)
SYSTEM_CPU Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz (4 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 06/24/16 10:58:30 Ver: 05.0000B
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16332.859MB
SYSTEM_VIRTUAL_MEMORY 8388607.875MB
SYSTEM_PAGE_FILE 32663.887MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 917.413GB SYSTEM_FREEDISC_SPACE 109.092GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 266.195GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 3998.438 MB
SYSTEM_GRAPHICS_SHARED_VRAM 7910.430 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1967
SYSTEM_GRAPHICS_DRIVER_DATE 18-Mar-19 3:46:38 PM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (2- Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {8BC43617-E05B-4FCB-A4DC-D934C583BD85}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7727
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 26-Jan-16 10:03:58 PM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0F505BB0-1C67-11E2-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0F59F8A0-1C67-11E2-8003444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0F5C4290-1C67-11E2-8004444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2CDCE620-9736-11E4-8001444553540000}
SYSTEM_INPUT_NAME Afterglow Gamepad for Xbox 360 (Controller)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
no issues prior to early release, now dx11 errors - Reply to Topic - Google Chrome
#general - Discord
Software Licensing
AMD:CCC-AEMCapturingWindow
NVIDIA GeForce Overlay

[Calamari]

Exact same problem, happened right after I unlocked Samurai.

[Kuroyasha]

Says they're going to revert to pre 5.0 changes.

I choose the not-so-new 120 fps option in system config and it's still limiting my fps to 90. o.O

[Mordecacti]

Has there been anything regarding why it's happening to people who don't even go over the 90 FPS because their monitor caps at 60? My friend hasn't been able to play since she downloaded on Friday (New computer, never downloaded ffxiv before but did have a pre-existing account. We tried every fix in the book, nothing. Same DX11 issue as you guys but does have the nvidia drivers SE seems to hate.)

Just barely bought the game for the first time on Wednesday and this is...quite the introduction to the series OTL

[VanGoghComplex]

Says they're going to revert to pre 5.0 changes.

I choose the not-so-new 120 fps option in system config and it's still limiting my fps to 90. o.O

They haven't fixed it yet. They're working on it now. Should be another patch soon.