no issues prior to early release, now dx11 errors

[VanGoghComplex]

I have done extensive testing of the issue through last night and today. The issue occurs when the client tries to determine the (supported) refresh rates of the display (as to what the EDID information reports to windows).

If your utilizing a laptop or a desktop with a display that natively only allows a high refresh rate (anything higher than 60hz), in my case 120hz, then when the client goes to call the (GetDisplayMode) function in directx11 and doesn't see an expected value (in this case a 60hz/90hz capable display) it then terminates the function and throws the error we are seeing. My current workaround is this,

Utilizing a Custom Resolution Utility , manually create a new supported display mode for the monitor. In my case I created a 90hz and a 60hz (because I don't know specifically what the client is looking for in this scenario). Once you've created them using the utility, restart windows, then check to make sure that both of these refresh rates are now listed as supported modes. After that has been done, you can leave the display running at its native refresh rate (mine is 120hz), and proceed to start the client. This time, when the client goes to make the directx11 call to get the supported display modes, windows will now reply with values that the client actually "supports". I've had success with this on 3 PCs now. A Dell Inspiron 15 G7 with a 120hz panel , a MSI GS63VR with a 144hz panel, and a custom desktop with a 144hz panel.

None of this will be necessary if Square manages to fix this tonight during hotfixes, but if they are unable, then this should be a sufficient workaround until they can.

I sincerely hope, and will continue to post this, that SQENIX's "fix" is simply a full reversal of the cap.

High framerates have never once caused me issues in this game, nor have I ever heard of such issues before this patch. Whatever they thought they were fixing is no where near as big a problem as this cap.

[Ryuji_Thunderslash]

Laptop users with the DX11 errors, refer to this reddit link on a work around to get FFXIV running.

https://www.reddit.com/r/ffxiv/comme...or_dx11_error/

It worked for me and I've been playing all weekend with little to no major issues, I even took the fix off and it went back to getting DX11 launcher errors, better than nothing but for now its something.

[Eryss]

I have having the same problems too and I reinstall the game and it didn't help!

[TheRogue]

Issue still remains after the emergency maintenance.Can't believe that such a big problem is just ignored by SE. Disappointed...

[LuciferMink]

O.O I'm able to boot without my TV and the other band aid! At least this once I can. We'll see about later.

[Nataruma]

Still getting a dx11 error here :/

[Amaetera]

Played like 30 mn without error... i was so happy... then : DX11 errors... again.

[Endeleon]

Ok so I had absolutely zero issues before this maintenance, now the game crashes before data center selection screen with dx11 errors. Anyone else?

[Abovan]

Also tossing my hat in there.

144Hz screen in the laptop, no good.
Plug in my 60Hz monitor, set external as primary, launches fine.

I've gone as far as as get some software to get my ipad pro to act like a 2nd monitor. It launches, but uses the intel graphics card, and not my nvidia rtx. (I feel that is a limitation of the usb-c, as hdmi and digital ports work fine).

So, we shouldn't have to jump thru the hoops to play. We should be able to just start the program, enter our credentials, and hit launch. Please resolve, as we did not have issues with the game prior to the changes in Shadowbringers.